Agile Delivery Manager

Description

The company is a Fortune 10 healthcare business that delivers insights, products, and services to make quality care easier to get and more affordable.

The Agile Delivery Manager is a people leader accountable for delivery results achieved through others across several teams, releases, or value streams within the technology solutions portfolio.

You will report to senior technology leadership, own how healthy, predictable, and effective the delivery system is, manage the Scrum Masters directly, and advise Product, Engineering, and senior stakeholders on delivery.

The role works at program and organization level, combining servant leadership with clear ownership of execution, risk, governance, and continuous improvement.

Responsibilities

• Own delivery results across teams or value streams through the Scrum Masters, keeping execution predictable, high quality, and aligned with business priorities and enterprise standards.
• Set up and enforce delivery models, cadences, and governance that follow the company's agile delivery lifecycle (ADLC).
• Work with Product and Engineering leaders so that work is sequenced, funded, and staffed for predictable delivery.
• Oversee release planning, milestones, cross-team dependencies, and delivery commitments.
• Spot and reduce systemic delivery risks early, escalating with options and a recommendation when trade-offs are needed.
• Act as the senior agile authority supporting delivery change across your assigned teams.
• Oversee iteration planning and execution, including capacity, flow efficiency, risk tracking, mitigation, and reporting.
• Oversee activities and reports tied to one internal product.
• Serve as Scrum Master for one team.
• Manage Scrum Masters directly: set goals, coach, give feedback, and handle performance.
• Set clear expectations for role maturity, scope ownership, and delivery quality.
• Mentor Scrum Masters and judge their readiness for more scope or promotion.
• Build a culture of accountability, collaboration, and continuous improvement across the delivery organization.
• Be a trusted delivery partner to Product, Engineering, QA, and business leaders.
• Give executives clear visibility into delivery health, risks, dependencies, and outlook.
• Run governance forums, escalation paths, and decision checkpoints.
• Turn complex delivery problems into clear insights, options, and recommendations for senior leaders.
• Make sure delivery follows enterprise governance, regulatory controls, and audit requirements.
• Manage scope, change control, and delivery discipline for milestone-driven initiatives.
• Make sure delivery artifacts, metrics, and evidence are produced consistently and can pass an audit.
• Keep work aligned with ServiceNow change management and other enterprise processes.
• Define, track, and act on delivery KPIs, metrics, and dashboards.
• Apply current industry best practices.
• Publish and maintain release-level information radiators.
• Review agile maturity survey trends to find systemic issues that hurt predictability, quality, or throughput.
• Lead continuous improvement across delivery practices, tools, and ways of working.
• Help Product and Scrum teams with prioritization, sizing, and defining business value.
• Run Scrum of Scrums meetings and drive their action items to completion.
• Help shape the company's ADLC and its agile maturity over time.

Requirements

• 10+ years leading large-scale technology delivery in enterprise environments.
• Past people leadership experience managing Scrum Masters, Delivery Leads, or Technical Program Managers.
• A track record of owning delivery results across multiple teams, programs, or value streams.
• Strong skills in coaching, talent development, and performance management.
• Proven ability to influence Directors, VPs, and senior leaders with data and insight.
• Deep knowledge of agile frameworks (Scrum, SAFe, Kanban) and enterprise delivery models.
• Experience working in regulated or compliance-driven environments.
• Strong command of delivery metrics, governance, and risk management practices.
• Proficiency with Jira, Confluence, and similar delivery tools.
• Excellent communication, organization, and cross-functional collaboration skills.
• You must be currently authorized to work in the United States full time, without needing employer support or sponsorship now or in the future. This includes your legal right to work in the US without the company's support or sponsorship for any immigration-related authorization (for example H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, or F1 CPT) now or later.
• The company does not provide employer support or sponsorship for any immigration-related employment benefit for this role.
• Do not apply if you will need the company to provide immigration support or sponsorship now or in the future.

Conditions

Base pay range: $120,500 - $200,900.

Final pay depends on performance, experience and skills, equity, regular job market reviews, and geographic market, and follows the company's pay philosophy and applicable regulations.

An annual bonus or long-term incentive may be offered in addition to base pay.

The company is an Equal Opportunity Employer.

Benefits

• Access to the company's Total Rewards package, with benefits details available on request.
• Possible annual bonus or long-term incentive opportunities alongside base pay.