Cyber Security - Client Interactions Manager

Description

You will join the Client Interactions and Contracts global operations team in the company's network security organisation. The team makes client security support consistent, scalable and high quality across the global network, using technology, governance, knowledge management and transformation work.

You will work with regional and global stakeholders on automation, analytics and AI-enabled solutions that improve operations. Continuous improvement and client trust drive the team's work.

Your manager is an experienced leader focused on operational excellence, innovation and team development. Expect regular feedback, coaching and chances to lead strategic initiatives, in a collaborative and open leadership style. The role gives you strong exposure to senior stakeholders across the network.

Responsibilities

• Set the direction and roadmap for client interaction platforms, knowledge management and service delivery.
• Lead platform improvements in workflow automation, integrations, reporting, data quality, security and user experience.
• Drive adoption of new capabilities through training, enablement and day-to-day support.
• Govern knowledge assets, including standards, taxonomies, metadata and content lifecycle.
• Find and deliver transformation through process redesign, analytics, automation and AI.
• Track operational performance, adoption and business results with data-led reporting.
• Work with global and regional stakeholders to align priorities and get work done.
• Make sure platforms and processes meet security, privacy, governance and compliance expectations.
• Lead delivery teams and external partners, encouraging teamwork, ownership and new ideas.
• Help shape how client-facing security support across the network evolves over time.

Requirements

• 4+ years of professional experience in operational services, project delivery, transformation, information security, risk, compliance, knowledge management or a related field.
• Experience leading operational services, projects or transformation work in complex global or cross-functional settings.
• Strong communication skills and the ability to manage stakeholders and influence decisions.
• Experience managing competing priorities, risks and dependencies while delivering measurable results.
• Experience with ServiceNow workflows, knowledge management, reporting and IT service management principles.
• Knowledge of information security, technology risk, compliance and frameworks such as ISO 27001, NIST, SIG, CCM and CAIQ.
• Would help you stand out: experience improving end-to-end business processes and operating models.
• Would help you stand out: experience designing secure integrations, APIs and automation solutions.
• Would help you stand out: experience with Microsoft Fabric, ServiceNow Now Assist, Microsoft Copilot, Copilot Studio or similar AI platforms.
• Would help you stand out: understanding of AI agents, orchestration, responsible AI practices and AI governance frameworks.
• Would help you stand out: strong analytical, reporting and Power BI skills.
• Would help you stand out: knowledge of enterprise data architecture, governance and lifecycle management.

Conditions

The company is committed to an inclusive workplace where everyone can be themselves.

Personal data from applicants is handled under the recruitment privacy statement.

Benefits

• Fair pay with no gaps, and the company is certified for Equal Pay in the Czech Republic.
• A flexible benefits budget of 55,000 points.
• 35 days of paid time off, including three well-being days and two extra days at year end.
• One paid volunteering day every year.
• Possible placement at one of the company's international offices from Senior Associate level.
• Training in business, soft and digital skills, including Alteryx and Power BI, plus further courses and workshops.
• A buddy programme, regular feedback and a coach to support your development and career path.
• Well-being support and healthy-lifestyle initiatives, including Dr. Digital, Human Dynamic programmes, workplace yoga and running events.
• An ultrabook and an iPhone with unlimited data.
• Social events and Away Days.