Customer Integration Engineer - Roche Cloud Platform AWS

Description

You connect the company's business units with its enterprise AWS cloud platform, helping internal teams get the most out of what it offers.

You are the first point of contact for the business units you support, such as gRED and pRED Computational Science CoE and Pharma Commercial, and you turn their pain points into platform features or fixes.

Responsibilities

• Learn the business units assigned to you and serve as their main point of contact.
• Be the go-to expert on how to use the platform's features.
• Help implement, migrate, or troubleshoot complex use cases using the platform's existing tools.
• Take over major incidents from colleagues in other time zones to keep support continuous.
• Own business unit satisfaction and support the managed service provider in resolving incidents.
• Work with business unit engineers and product owners to turn technical pain points into fixes.
• Measure your impact through gains in business unit efficiency, with a focus on the near-term roadmap.
• Speak the language of your assigned business unit, such as computational science.

Requirements

• Proven record of solving technical business problems on projects that call for deep DevOps and cloud knowledge.
• Track record of learning continuously, researching, experimenting, and sharing what you learn.
• Proven ability to work well with cross-functional teams spread across regions.
• Experience building and managing platforms or multi-tenant applications on AWS, including account provisioning, landing zones, customizations, and exposing functionality.
• Solid grounding in infrastructure as code, including developing, testing, and deploying with Terraform or CDK.
• Experience applying DevOps and platform engineering practices to build efficient, highly scalable solutions.
• Familiarity with GitLab or GitHub, SDLC practices, and CI/CD.
• Hands-on scripting in Python or Bash and testing with Pytest.
• Familiarity with SAFe Agile methods, principles, processes, and tools.
• Familiarity with creating and using AI agents to support DevOps tasks.
• Ability to run sustainable incident response, including ITSM processes and blameless postmortems.

Conditions

The company is an equal opportunity employer.