Customer Engineer III (C3)

Description

The company supplies materials science and engineering solutions that sit underneath nearly every new semiconductor chip and advanced display made worldwide.

The equipment it builds and services supports AI and speeds up the commercialization of next-generation chips.

You would join a team that pushes materials science and engineering forward within the electronics industry.

Responsibilities

• Handle all standard service tasks through Tier I on your own, and standard Tier II tasks with assistance.
• Carry out routine preventive maintenance on schedule and complete quality repairs.
• Respond to fab problems by talking with other engineers and joining escalation calls.
• You may join projects aimed at lowering costs and improving uptime.
• Check that system equipment meets quality standards and help senior engineers when needed.
• Use diagnostic methods, documentation and test equipment, with senior engineers' help where needed.
• Work toward best known methods, use knowledge management systems and follow all IP guidelines.
• Take ownership of customer satisfaction in your work area and help plan, communicate and coordinate support plans with customer management.
• Follow every safety procedure and consistently treat safety as a core value.
• Act as the direct liaison with customers, installing, maintaining and upgrading electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Coordinate and communicate directly with customers so operations run smoothly and service stays excellent.

Requirements

• Have established skills to perform a range of day-to-day activities.
• Understand how your duties fit within your team and how the team works with others in the discipline.
• Solve typical problems in your area without approval by choosing from established options.
• Diagnose and resolve technical problems, using training and experience to spot process, software or hardware issues.
• Communicate clearly to exchange information.
• Influence your team through the quality of your services or information, following standard procedures and accepting regular but moderate supervision.
• Manage your own workload. This role has no supervisory duties.

Conditions

Full-time, regular assignee position.

Travel: about 10% of the time.

Based in Bloomington, MN.

Eligible for relocation.

Pay range: $37.00 - $51.20.

Final pay depends on location, hire grade, job-related knowledge, skills and experience, and fairness to current team members.

For sales roles, the posted range is the Target Total Cash range, which is base salary plus target bonus at 100% goal achievement.

Accommodation requests for the careers site are handled through the company's HR accessibility program.

Benefits

• A comprehensive benefits package.
• Possible eligibility for bonus and stock award programs, where applicable.
• Programs supporting health and wellbeing at work, at home and beyond.
• Support for personal and professional growth.