Customer Engineer II - CVD/PVD

Description

The company makes materials science and engineering equipment used in nearly every new semiconductor chip and advanced display, and it services that equipment too. Its work supports AI and the commercial rollout of next-generation chips.

The team sits at the base of the electronics industry and works on technology that affects the wider world.

Responsibilities

• Act as the main point of contact for customers, working with them to install, maintain and upgrade equipment.
• Coordinate with customers and keep communication clear so operations run smoothly and service stays strong.
• Use digital analytics to troubleshoot equipment problems.
• Carry out basic diagnostic work to find and fix technical faults, with guidance from senior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems. Training is provided.
• Work alongside senior field service engineers on installs, maintenance and upgrades for customer equipment.
• Take on other duties as assigned.

Requirements

• Hold an Associate degree, military technical training, field service experience or a trade certification.
• Have 1, 2 years of experience in customer or field service support, or in a related technical field.
• Read and interpret electrical and mechanical schematics.
• Have experience diagnosing and fixing basic technical problems.
• Show basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Be comfortable with hand tools, including digital multimeters.
• Communicate clearly in writing and in person.
• Have basic working knowledge of Microsoft Excel, Word and PowerPoint.
• Hold a valid driver's license and be able to obtain a passport if travel is required.
• Meet all on-site requirements, including safety rules, environmental guidelines and COVID-19 protocols.
• Preferred: 2, 4 years of experience in customer or field service support, or in a related technical field.
• Physical demands: frequent walking and standing for long periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height. You will lift up to 35 lbs, distinguish colors, work with electricity, and work in noisy conditions. You will use hand and power tools. Work is generally in a clean room, which requires PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Conditions

Full-time, regular position based in Malta, NY.

Travel is required 25% of the time.

Not eligible for relocation.

Pay is $31.00 to $42.40. The offer depends on location, hire grade, job knowledge, skills, experience and fairness to current team members.

Candidates may also be eligible for bonus and stock award programs, where applicable.

For sales roles, the posted range is the Target Total Cash range, meaning base salary plus target bonus at 100% goal achievement.

Equal opportunity applies. Accommodation requests can be sent to or the HR Direct Help Line at 877-612-7547, option 1. That contact is for accommodation requests only.

Benefits

• A supportive culture with room to learn, grow and take on challenges.
• A comprehensive benefits package that supports health and wellbeing at work and at home.
• Access to career development programs.