Senior Solutions Engineer, Southern Europe

Description

The company is a unicorn startup building an AI-powered communications platform used by 24,000+ businesses worldwide.

Its single workspace brings together voice, SMS, WhatsApp and 250+ integrations, so teams can handle every customer conversation, resolve issues faster and build trust. AI Voice Agents take care of routine interactions while people focus on the talks that matter most.

The company has existed for over a decade and has 600+ staff from 40+ nationalities, working from Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney and Mexico City.

This is a Solutions Engineer role on the Revenue team, based in Paris. Your main focus is the French market, with southern Europe as a secondary focus, and you will add value from day one.

The Solutions Engineering team sits between Sales, Customer Relations and Product, giving every department the technical expertise it needs to reach its goals.

Responsibilities

• Build a deep understanding of the product, including its features, virtual agents, APIs and integrations.
• Help clients plan and lead proof of concept trials that show the product's value in their own setting.
• Run demos and presentations that turn technical detail into clear benefits for each audience.
• Uncover prospects' technical needs and map how the product fits into their existing tools and workflows.
• Work with Sales, Product, partner managers and third-party partners to shape deals and make implementations succeed.
• Handle client objections using your technical knowledge, and share ownership of opportunities as they move through the sales funnel.
• Create and maintain internal and external documentation, workflows and best practices for the team and the wider developer community.
• Keep every solution centered on the client's needs and expectations.

Requirements

• Working knowledge of front-end and back-end development, REST APIs, webhooks, cloud architecture and data analytics.
• Ability to propose creative, efficient solutions that meet client needs, manage expectations and avoid unnecessary complexity.
• Strong communication skills, with the ability to explain the product's value in terms of outcomes and business impact.
• Ability to understand customer challenges and champion their needs, even when that means pushing back on internal views.
• Proven record of running complex projects and coordinating several stakeholders while staying organized.
• Growth mindset with a drive to keep learning and adapt in a fast-moving, changing environment.
• Professional proficiency in French and English.
• Plus: solid programming skills in at least one language, such as JavaScript, Python or Ruby.
• Plus: other languages beyond French and English, which are a strong plus.
• Preferred: natural curiosity and a critical, questioning approach to problem solving.
• Preferred: past experience as a Solutions or Sales Engineer, or as the main technical contact while working in an AE or Strategic CSM role at a tech firm.
• Preferred: working knowledge of AI productivity tools and large language models such as ChatGPT or Claude, applied in daily work.
• Strongly preferred: hands-on experience designing, building or supporting agentic AI workflows, including voice and messaging agents.

Conditions

Based in Paris, with the French market as the main focus and southern Europe as a secondary one.

The hiring process uses AI tools to support parts of it, such as reviewing applications and assessing responses, but people make all final hiring decisions.

The company is committed to equal opportunity, inclusion and belonging for everyone.

Benefits

• A key moment to join the company for growth and opportunities.
• Work-life balance is taken seriously.
• Fast-learning, entrepreneurial environment with a strong team spirit.
• Team of 45+ nationalities with a multicultural outlook.
• Competitive salary package and benefits.