Customer Engagement and Cross Brand Project Manager – Rare Diseases

Description

You will build lasting relationships with healthcare professionals and run projects that help people with rare conditions get diagnosed and treated sooner.

The team works in Specialty Care on immune disorders, rare diseases, cancers and neurological conditions, aiming at treatments for patients with the greatest unmet needs.

The company is an R&D-driven biopharma business that uses AI. Its understanding of the immune system and its pipeline support the development of medicines and vaccines used by millions of people worldwide.

Responsibilities

• Design customer engagement plans and carry them out with medical, customer experience and support colleagues.
• Schedule, coordinate and monitor projects that sit within the 2027 brand plans for the Rare Diseases portfolio.
• Drive the launch of early diagnosis initiatives, including the AccelRARE pre-diagnostic platform and the Roadmap2Rare project.
• Manage the Cablivi digital awareness campaign for Emergency Departments and lead the Cablivi.AI project.
• Work with medical, market access, marketing and sales colleagues, plus patient organizations, on joint projects, supported by senior medical experts.
• Develop lasting ties with healthcare professionals, key opinion leaders and healthcare organizations, recording their needs and preferences in CRM tools.
• Study market trends, competitor moves and customer insights to guide decisions, and track KPIs for promotional activity in line with all regulatory, medical and legal rules.

Requirements

• Background in the pharmaceutical industry, ideally in oncology or rare diseases, with project management experience and familiarity with Agile methods.
• A digital mindset and experience running digital projects aimed at healthcare professionals, plus solid business acumen.
• Strong project management and analytical skills.
• A customer-centric approach and genuine empathy for patient needs.
• A university degree, preferably in medicine, pharmacy, biology, biotechnology, chemistry, marketing or economics.
• Fluent Polish and English.
• Working knowledge of Polish and European rules on promoting medicinal products.

Conditions

The company welcomes applicants of every background and does not discriminate on grounds such as race, colour, religion, sex, age, citizenship or gender identity.

Benefits

• The salary range is zł182,400 to zł243,200.
• Final pay depends on your experience, skills, location and other relevant factors.
• You may be eligible for the company's employee benefit programmes.
• Work on the first new therapies planned through 2030 and beyond, in a streamlined, AI-powered organization that values modern ways of working.
• Build a career across functions, regions and the full product lifecycle.
• Join a team that combines global scale with local expertise, with Employee Resource Groups and leadership programmes.