Creative Project Manager/Workflow Coordinator - 1st Shift

Description

The team is hiring a first-shift Creative Project Manager and Workflow Coordinator in Columbus, OH.

You will support a graphic design and creative group that builds presentations for a banking client.

The role covers several creative projects of differing complexity across multiple channels, from the first client meeting through final delivery.

The company is a global provider of marketing, packaging, print and supply chain services, with about 22,000 clients, 93% of the Fortune 100, and 32,000 employees in 28 countries.

Responsibilities

• Serve as the main day-to-day contact between clients and the internal creative teams.
• Handle scheduling, estimating, collecting job details and tracking jobs.
• Keep clients and stakeholders informed of project status through prompt, clear communication.
• Bring together the teams and resources needed to deliver each client project.
• Enter and update large volumes of data in the client project tracking system.
• Juggle several timelines and projects at different stages of their life cycle.
• Peer-proof creative work to confirm specifications are accurate.
• Oversee and improve projects day to day, enter specifications in job management software, and set job priorities to meet client expectations.
• Build a working understanding of every area of Creative Services.
• Schedule and attend client meetings and project status calls, bringing in Creative Services staff as needed.
• Keep in touch with clients and the creative team to set milestones, prepare estimates, track schedules, report progress and handle scheduling issues or requests for more information or materials.
• Hold to set deadlines and deliver fresh designs within each client's budget.
• Track and report quality metrics, and work with clients to build loyalty.
• Train other staff as needed.
• Take on related duties and special projects as assigned.

Requirements

• A bachelor's degree in a field relevant to the business.
• At least 5 years of relevant experience in a client-facing role.
• Experience in the design and/or banking industry preferred.
• Strong computer skills, with the ability to learn new software and provide basic troubleshooting.
• Proactive, collaborative and driven, with a commitment to excellent execution.
• Experience using continuous improvement tools to create and track metrics.
• A full view of the bigger picture, so you can solve problems, weigh options and make sound business decisions.
• The ability to understand client expectations and guide creative teams toward them.
• Strong project management, organizational and time management skills.
• A proven record of building strong client relationships and delivering solutions.
• Excellent written and verbal presentation and communication skills, with good listening.
• The ability to manage several projects across overlapping timelines in a fast-changing environment.
• Strong interpersonal skills and experience working with cross-functional teams, both inside the company and with clients.
• The ability to anticipate client needs, to serve the client well and grow volume and profitability.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint and Access), and basic skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop and Acrobat).
• The ability to work independently and handle large amounts of information under pressure.

Conditions

Hybrid role: 4 days onsite and 1 day remote.

First shift.

Location: Columbus, OH.

The current base salary range is $59,700 to $90,700 per year. It may vary by the hire's location and may change over time. Offers near the top of the range are uncommon, and pay depends on factors such as education, skills, experience, proficiency, performance, shift and location.

Depending on the role, total compensation may include a bonus, commission or incentive plan.

All offers depend on passing a background check and drug screen.

Candidates should not use AI tools during interviews.

The company is an Equal Opportunity Employer, including disability and veterans.

Benefits

• Medical, dental and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance.
• Parental leave, adoption assistance and tuition assistance.
• Employer and partner discounts.