Conversational AI Developer

Description

The DIPA team (Digital Intelligent Process Automation) at the company has more than 50 people and serves external clients in Poland and abroad across the full life of intelligent automation projects.

The team builds RPA, AI and conversational AI products, including chatbots and voicebots.

The role centres on prompt-driven conversational AI, with some work on intent-based solutions where a project needs them.

The hiring process begins with a short phone call from a recruiter, followed by an interview where you meet your future manager and team members.

Responsibilities

• Design, build and launch conversational AI solutions on GenAI platforms such as Parloa, Cognigy, Zowie or similar.
• Create prompt-driven AI assistants and conversational experiences on large language models.
• Connect AI solutions to enterprise systems through REST APIs and other back-end services.
• Turn business requirements into scalable solutions that are ready for production.
• Set up, test and tune chatbot and voicebot behaviour before and after go-live.
• Investigate production problems and keep improving live AI solutions.
• Work with business analysts, solution architects, developers and client stakeholders throughout each implementation.

Requirements

• Hands-on experience building conversational AI on LLMs and prompt engineering.
• Experience delivering chatbot or voicebot systems in commercial projects, beyond PoCs or prototypes.
• Experience connecting conversational AI with enterprise applications.
• Ability to turn business needs into working conversational AI.
• Strong analytical, problem-solving and communication skills.
• Very good English and Polish.
• A proactive, ownership-minded approach and willingness to work directly with clients.
• Experience with other conversational AI platforms such as Kore.ai, Google Dialogflow, Microsoft Dynamics 365 Contact Center AI or similar.
• Experience with intent-based or rule-based conversational platforms.
• Knowledge of voice technologies, including ASR, TTS and telephony integrations.
• Understanding of NLP/NLU concepts and conversational design principles.
• German language skills (strong advantage).

Conditions

Hybrid working model.

Flexible start to the working day.

You can choose between a B2B contract and an employment contract.

Workation and sabbatical leave are available.

The company is open to your preferences on how you work.

Benefits

• Full onboarding support, mentoring from experienced colleagues, training sessions and workshops.
• Certifications co-financed by the company.
• Conversations with a native speaker.
• Medical care package including dental care, freedom of treatment and physiotherapy.
• Insurance packages, including foreign travel insurance.
• Coaching, psychological consultations, a concierge service for young parents and sports groups.
• An additional paid day off for your birthday.
• Option to build your own benefits package, e.g. personal concierge, veterinary packages for pets, or financial and legal assistance.
• Online cafeteria with vouchers and discounts, including on IT devices and car purchases.
• 3 paid volunteering hours per month.
• You can recommend a friend to join the company.