Business/Systems Analyst

Description

The team supports critical intelligence community systems and applications, combining systems analysis, technical support, and technical documentation to keep systems running smoothly and improve them for the mission.

You will work with users, developers, and government stakeholders to turn complex technical needs into practical insights, dependable documentation, and workable solutions.

This is a Technical Support and Documentation Specialist role, suited to someone who enjoys solving problems, explaining systems clearly, and making tools easier to use.

Responsibilities

• Gather, clarify, and define client requirements, and advise on process best practices.
• Analyze business processes and systems to find ways to improve workflows.
• Work with clients to understand their needs, then develop and recommend viable solutions.
• Write functional design specifications that match user and operational requirements.
• Handle complex user inquiries and follow up to make sure customers are satisfied.
• Act as the main link to the customer CSC team so they stay informed about operations.
• Troubleshoot data flow, network, hardware, and software problems.
• Work with end users, management, IT staff, vendors, and government stakeholders.
• Spot recurring user problems and work with development, UX, and product teams to fix them.
• Prepare, review, update, and maintain technical documentation for engineering, operations, testing, and user support.
• Write and edit technical content such as installation guides, configuration documents, how-to resources, and system engineering documents.
• Write code documentation, implementation guides, and end-user guides.
• Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation.
• Keep the internal documentation library organized and current.
• Set document layout and design, making sure they meet 508 compliance standards.
• Write reports, responses, and briefings for both technical and non-technical readers.
• Help onboard, train, and assign work to junior team members, and run quality checks on their output.
• Guide and direct help desk technicians.
• Follow and maintain current AEA SOPs and Outreach SLAs.
• Keep ticket tracking tools up to date.
• Work as part of a team in a mission-focused environment.

Requirements

• Required: an active NSA TS/SCI clearance with Polygraph.
• Required: a high school diploma or equivalent.
• Required: an Associate's degree in a technical field, or four (4) years of additional relevant experience in place of the degree.
• Required: at least 5 years of experience as a technical writer on programs or contracts of similar scope and complexity.
• Required: at least 3 years of hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
• Required: a solid understanding of product workflows in operational environments.
• Required: proficiency in MS Word, PowerPoint, and Visio.
• Desired: a Bachelor's degree from an accredited university.
• Desired: experience with JIRA, Confluence, and Microsoft products.
• Desired: experience working with developers to produce technical documentation and training materials.
• Desired: strong grammar and the ability to write clear, structured, user-friendly technical content across document types.

Conditions

Full-time, regular position with no travel required.

You must hold a TS/SCI clearance with Polygraph to start.

The position can be based in more than one location, so the salary range shown is the national average.

The proposed salary range is $75,200-$158,100.

Final pay depends on factors including location, Federal Government contract labor categories and wage rates, prior experience, specific skills, education, and certifications.

The company is an equal opportunity employer.

Benefits

• Competitive compensation, learning and development opportunities, and a broad range of benefits.
• Benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off.
• A flexible time off benefit that lets you take the time you need.
• Access to robust learning resources.