Business Analyst (Journeyman)

Description

The team supports the Department of State under the Global Mission Operations Support (GMOS) contract, which modernizes and maintains applications and infrastructure through an integrated IT Service Management approach.

This Journeyman-level Business Analyst role is full time and works with experienced staff and a team that you will guide toward delivery goals.

The work supports national security through IT solutions for a program of national importance.

Responsibilities

• Write monthly contract status reports for portfolio teams covering epic progress, feature milestones, action items, and risk mitigation.
• Produce weekly activity reports and project status reports on sprint results, backlog refinement, release priorities, and team capacity.
• Build and keep up integrated portfolio dashboards with near-real-time agile metrics, including sprint progress, release burn-up, velocity trends, and dependencies.
• Document trip reports on portfolio team travel, including sprint planning, stakeholder meetings, and useful knowledge gained.
• Create quarterly spend plans that forecast 12 months of resource capacity by sprint and release, with labor category allocation and budget variance analysis.
• Work with cross-functional teams to complete operational readiness checklists for releases, recording acceptance test results and transition needs.
• Build performance management plans for portfolio teams, define service-level objectives (SLOs), and drive improvements from retrospectives.
• Maintain the enterprise service portfolio and catalog for agile products in ServiceNow, keeping roadmaps and release schedules accurate.
• Provide detailed technical analysis of infrastructure architecture for portfolio teams, including impact assessments for technical debt reduction and cloud migration feasibility.
• Review portfolio team requirements for engineering services, covering user story technical specifications, infrastructure capacity planning, and CI/CD pipeline support.

Requirements

• Bachelor's degree plus 4 years in a related field such as business analysis, systems analysis, IT project management, agile portfolio management, or IT service delivery. Equivalent experience may be considered.
• An active Secret clearance.
• Proven experience with Scrum, SAFe, or Kanban, portfolio management practices, and agile metrics analysis.
• A track record of producing status reports, dashboards, and executive-level documents for IT portfolios or programs.
• Hands-on use of agile project tools such as Jira and Confluence, plus ITSM platforms like ServiceNow.
• Strong stakeholder management and communication skills, with the ability to turn complex technical topics into business-focused deliverables.
• Desired: prior experience supporting federal agencies, especially the Department of State.
• Desired: certifications such as CBAP, PMI-PBA, SAFe Program Consultant (SPC), or Certified Scrum Professional (CSP).
• Desired: experience with data visualization tools (Tableau, Power BI), DevOps practices, CI/CD pipelines, and cloud infrastructure (AWS, Azure).
• Desired: knowledge of federal IT investment management, Earned Value Management (EVM), and support for agile transformation initiatives.

Conditions

Full time, regular employee position.

Minimum clearance to start: Secret.

Up to 10% local travel.

The proposed salary range is $86,600 - $181,800.

Final pay depends on factors such as geographic location, federal contract labor categories and wage rates, relevant prior experience, specific skills, education, and certifications.

The company values flexibility that helps employees balance quality work with personal life.

Benefits

• Competitive compensation, benefits, and learning and development opportunities.
• Healthcare, wellness, financial, and retirement benefits.
• Family support, continuing education, and time off, including a flexible time off benefit.
• Access to robust learning resources.