Associate Director Technical Project Management (Revenue Engineering)

Description

You will set and carry out a full technology vision for the revenue-generating employee experience, aiming for a cost-efficient, seamless setup where staff spend their time on customer conversations, digital touchpoints feel simple, and technology connects the two.

The role is a senior position within the revenue technology group. You will work with GTS and product stakeholders on the overall revenue technology strategy, the GTM tech stack roadmap, and technology spend.

Responsibilities

• Align the GTM tech stack roadmap with business KPIs and manage technology costs, working with GTS and product stakeholders.
• Lead a team of professionals by planning and reviewing their work and clearing obstacles so they can be productive.
• Drive core employee experience changes, including system optimization that reduces the number of screens staff use.
• Oversee every stage of the software development life cycle, from business case through evaluation, and remove blockers along the way.
• Build processes that capture process improvement insights from the team.
• Manage the architecture, development, and administration of the CRM/ERP bolt-on ecosystem: Marketo for marketing automation, LeanData / Plauti for record management and deduplication, Gong for revenue intelligence, Amazon Connect / Salesloft for contact center, and Gainsight for customer experience health.

Requirements

• Be a forward-looking leader who puts the employee experience at the center of technology design and uses new tools to fix business problems, improve processes, and report metrics.
• Be comfortable encouraging cross-functional teams and building a culture of ongoing innovation, both within your direct team and across the organization.
• Handle tight deadlines, complexity, and competing priorities, and adjust course easily when considering alternatives.
• Hold a bachelor's degree or four or more years of work experience.
• Have eight or more years of relevant experience, gained through work, military service, specialized training, or a combination of these.
• Have experience managing a team.
• Have experience managing complex projects.
• Have a proven record of designing and running an employee-centric GTM technology strategy.
• Even better if you have: a degree.
• Even better if you have: direct experience with revenue operations platforms such as Marketo, Gong, Ambition, Amazon Connect, Gainsight, or equivalents.
• Even better if you have: knowledge of the software development process and experience working with business clients, interfacing organizations, and application development teams.
• Even better if you have: experience using AI in the GTM motion to improve employee and customer experience.
• Even better if you have: experience leading a virtual or distributed technology or development team.

Conditions

This is a hybrid role with a defined work location. You will work from home and be in the office at least three days per week, on a schedule set by your manager.

You are responsible for following the hybrid work policies.

The role is scheduled for 40 hours per week.

The salary depends on your location and on the job-related skills and experience you can confirm. The role is incentive based, with potential to earn more.

For part-time roles, pay is adjusted to match the hours worked.

For the Illinois location on this requisition, the full-time annual salary range is $138,500.00 - $242,000.00.

Benefits

• Health and wellness options include medical, dental, and vision coverage, short and long term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
• A 401(k) savings plan with a company match.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave, adoption assistance, tuition assistance, and other incentives.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• Depending on the role, premium pay such as overtime, shift differential, holiday pay, and allowances may be available.
• Part-time employees may be eligible for some of these benefits depending on their individual circumstances.