Associate BIT Field Engineer

Description

The company is a global media and entertainment company with three segments: Studios, Direct-to-Consumer and TV Media.

This associate role supports live newsgathering and production in the field around the clock, all year. Most of the time is spent on field support, with in-house project and maintenance work between deployments.

The associate works independently within a team and helps the Broadcast and IT teams with projects and upkeep.

Responsibilities

• Set up, run and break down satellite trucks, portable satellite kits, microwave and streaming equipment that sends IP, video and audio from remote sites.
• Transport equipment to and from each site, and maintain the trucks when needed.
• Operate the on-board cameras, switchers, routers, encoders, RF gear and bonded cellular, MIMO and COFDM transmission systems on multi-path mobile production trucks.
• Provide round-the-clock technical support, including installing, maintaining, troubleshooting and repairing streaming, audio and video production equipment, and coordinate installs with vendors and production crews.
• Write up quality standards, system faults, procedures, reference material and project work. Draw system documentation in AutoCAD and log incidents and requests in the ITSM ticketing tool.
• Keep parts and supplies stocked by working with procurement and asset management to order and track inventory.

Requirements

• Usually 1 or more years in television, multimedia, IT client service or broadcast maintenance, including board-level troubleshooting and repair of broadcast and computer equipment.
• Experience with television or multimedia production workflows.
• Working knowledge of servers, network topology and operating systems such as Windows and Unix.
• Excellent customer service, verbal and written communication, and the ability to adapt quickly to changing field conditions.
• Able to manage your own workload and help manage a group of peers, with support from management.
• Able to lift 50 lbs and climb ladders to install equipment and cable.
• Knowledge of desktop hardware, applications and data networking.
• 2 or 4 year technical degree, ideally in electronics or computer engineering, or equivalent education, experience or training.
• Desirable: willingness to learn the company's proprietary equipment and applications.
• Desirable: exposure to vendors such as Sony, Harmonic and Evertz.
• Desirable: Microsoft network certification or similar.
• Desirable: software programming skills such as HTML, Visual Basic, C++ or scripting.
• Desirable: experience with AutoCAD, MS Office and Visio.
• Desirable: familiarity with ITSM service management processes.
• Preferred: certifications may be required to work on proprietary systems, such as Cisco or Harmonic.

Conditions

Work runs 24x7x365, so you must be able to work any shift.

Travel is mostly domestic, with occasional international trips.

Work is largely in the field, on assignments that can change quickly and require physical lifting.