Architect III - Solutions Architect

Description

This is a Solutions Architect role on the SD&E team, acting as a trusted technical adviser for the company's Global Solutions clients and deals.

The team works closely with field sales engineers and sales teams to strengthen direct contact with customers and key stakeholders.

You will be the technical lead on complex sales that include solution design, and the design authority for internal and external stakeholders by building multi-tower solutions and their supporting documents.

The core goal is to use technical and cross-functional skills to shorten deal conversion time and speed up revenue, with a focus on profitable, high-quality designs and programs across Field 1, Field 2, Midmarket and Partner segments.

Responsibilities

• Lead solution definition and design work with sales engineers, client partners and clients in Field 1, Field 2, Midmarket and Partner segments, serving as the final design authority on complex, high-profile opportunities.
• Lead foundational SIP and VoIP design work that moves enterprise customers toward UCaaS, Operator Connect, IPIA and Direct Routing.
• Understand customer needs in depth, then design, deliver and present multi-tower solutions tied to ROI-driven business goals.
• Promote wider adoption of strategic solutions across the Global Enterprise client base, explaining how these technologies can change operations and meet mission goals.
• Move Solution Architect Requests through their lifecycle quickly, working with sales engineers and sales on intake and task completion.
• Produce clear, detailed design artifacts that become the official blueprint for implementation and support teams.
• Make sure voice and collaboration designs fit with adjacent practice areas, including robust QoS over Managed WAN, LAN Services and SD-WAN.
• Use Generative AI tools such as Gemini to speed up content creation, customer RFP review, configuration data extraction and slide deck creation.
• Give the product team practical field feedback to build repeatable, customer-driven solutions, and create artifacts for the company's intellectual property portfolio.

Requirements

• Hold a bachelor's degree or have four or more years of work experience.
• Have four or more years of relevant experience, shown through work and/or military service.
• Have two or more years of architecture design experience.
• Have experience with wireline and cellular wireless services for data and voice, including cloud, managed IT, security or mobility solutions.
• Have IP data networking experience, such as routing, switching, load balancing and high availability.
• Even better: a degree in Information Technology, Computer Science or Engineering.
• Even better: three or more years in a customer-facing role such as sales, sales engineering or consulting.
• Even better: certifications such as Award Solutions RR coursework, cloud provider certifications, CCIE, CISSP, CCENT, CompTIA Network+, wireless recognized certifications, OEM certifications (e.g., Cisco, CradlePoint) or CompTIA Security+.
• Even better: knowledge of 5G.
• Even better: knowledge of LTE, VoLTE and CDMA, plus experience with voice IP services such as SIP, Skype, UCC, Jabber and Spark.
• Even better: experience with software defined networking and virtual network services.
• Even better: technical expertise with major technology companies such as Cisco, Palo Alto, Riverbed and Fortinet.
• Applying is encouraged even if you do not meet every "even better" item.

Conditions

The role is mobile: you will mostly work at customer or field sites, with occasional visits to a company location for in-person training and meetings.

Scheduled hours are 40 per week.

Benefits

• Health and wellness options include medical, dental, vision, short- and long-term disability, basic and supplemental life, AD&D, identity theft protection, pet insurance, and group home and auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company-paid holidays and up to 6 personal days per year.
• Paid parental leave, adoption assistance and tuition assistance, plus other incentives.
• New hires receive up to 15 days of vacation per year, increasing with service.
• Depending on the role, premium pay such as overtime, shift differential, holiday pay and allowances may be possible.
• Part-time staff may qualify for some of these benefits, depending on their circumstances.
• Salary varies by location and confirmed job-related skills and experience. This is an incentive-based role with potential to earn more.
• Full-time annual salary range for the locations on this requisition: $108,000.00 - $207,000.00.
• Full-time annual salary range for the New York location on this requisition: $119,000.00 - $207,000.00.
• Part-time pay is adjusted to reflect hours.