SMB Solutions Engineer

Description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer-centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments. Y ou also act as a critical liaison between Sales and Product ; sharing customer feedback with the Product Management, Operations and Engineering functions at Box. Do you want to tinker, whiteboard, brainstorm and figure out how things work? Our highest performers develop deep knowledge of the Box platform, and are capable of leading presentations related to the Box security story, technical architecture and product configuration.

This role is in the New York City office , supporting clients in the SMB segment to expand our footprint and break into new accounts. Are you curious, passionate about problem-solving and love working with leading-edge technology? Then we want to talk to you.

Responsibilities

• You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional
• You own the technical win in your account, and take responsibility for driving the technical deal forward
• Understand product integrations and MCP servers
• You lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more)
• Technical quarterback managing the extended team from a solution standpoint
• Ability to showcase strong business acumen and communicate the value of the Box solution to the customer
• You support field marketing events as a Box SME and presenter
• Travel up to 50% to engage with customers in territory

Requirements

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• 4 year degree or equivalent work experience required
• 3+ years of pre-sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms
• You’re AI-curious and technically fluent — comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences
• Strong presentation skills, with the ability to establish trust across a range of technical and non-technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible
• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
• Displays follow through, stamina and effort in every step of the sales cycle
• Shows creativity when solving a customer's business problem; you experiment, iterate, and refine to make every customer experience exceptional
• Familiarity with APIs, webhooks, languages, and modern architectures (REST, OAuth, JSON, Python, Javascript etc.) is a plus
• Experience working with low-code, no-code automation such as Nintex, Zapier, Workato, and n8n
• Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
• At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!