Application Support Analyst

Description

The company is hiring an experienced Application Support Analyst to help keep critical business applications stable, performing well, and steadily improving.

The role covers technical and functional support, incident and service request handling, and coordination with several support teams. You will work closely with development, infrastructure, operations, and business teams to keep service quality and user satisfaction high.

Responsibilities

• Give timely technical and functional support for business-critical applications.
• Investigate, troubleshoot, and fix incidents while keeping disruption to the business to a minimum.
• Work with development, infrastructure, production, and operations teams to resolve complex issues.
• Make sure application workflows, batch processes, file transfers, and scheduled jobs run smoothly.
• Watch application health and spot potential problems before end users are affected.
• Share incident status, fixes, and service updates with stakeholders and users.
• Manage incidents, problems, changes, and service requests following ITIL best practices.
• Run root cause analysis and put preventive measures in place to cut down repeat incidents.
• Handle functional change requests and coordinate their rollout across teams.
• Support production releases and make sure deployments succeed.
• Write and maintain operational procedures, support documentation, and knowledge base articles.
• Set up monitoring and automate repetitive operational tasks.
• Review system performance and find ways to improve services.
• Help refine support processes and operational efficiency.
• Build operational controls and reporting to maintain service quality and compliance.
• Keep production applications available, stable, and performing well.
• Maintain operational processes so services keep running without interruption.
• Manage and coordinate application releases.
• Raise service quality through monitoring, automation, and ongoing improvement work.
• Support the integration of applications with existing enterprise platforms and services.
• Help keep production reliable and efficient while improving the end-user experience.

Requirements

• Working knowledge of the ITIL framework.
• Experience with Linux administration, Oracle Database, Ansible, Dynatrace, and ServiceNow.
• Experience in production or application support, including monitoring and incident management.
• Experience with release and change management.
• 3 to 5 years of experience in application support, production support, or a similar role.
• Experience supporting business-critical applications in complex enterprise environments.
• A solid understanding of production environments and the infrastructure they depend on.
• Experience across incident, problem, change, and release management.
• Knowledge of application monitoring, automation, and operational excellence practices.

Conditions

Equal opportunity employer.