Advisory Solution Consultant, Telco Industry

Description

This Advisory Solution Consultant role sits in the Solution Consulting team and supports Solution Sales with a focus on telecommunications. You will help grow revenue by applying telecom industry knowledge to transformation projects and by showing how the company's platform fits telco operational and business needs.

The job is hands-on technical consulting. You need broad coverage of solution delivery and positioning during sales cycles, plus deep knowledge of one functional and industry area. You will advise customers, Sales, Product Management, and executives, help shape account strategy in the telecom vertical, and mentor other consultants.

Responsibilities

• Act as a technical and industry expert within a client-facing sales team, with most of your attention on telecom operators and service providers.
• Run discovery workshops to learn about a customer's business challenges, operating model, and technology landscape, then give product demonstrations built around telecom use cases.
• Discuss telco processes and systems with customers, including service operations, network-related workflows, customer service models, order and case management, and efficiency programs.
• Answer questions about product features and technical topics from customers, partners, and colleagues, and link platform capabilities to how telcos actually operate.
• Work with Sales to build account plans and move telecom opportunities forward, in line with the expectations for advanced and senior Advisory consultants.
• Send Product Management feedback on enhancements that would serve telecom customers better and create differentiated value.
• Share best practices, reusable assets, and industry knowledge with other Solution Consultants, and mentor colleagues in the telecom domain.
• Keep up with market trends, competitors, and changes in the telecom landscape.
• Take part in marketing events, executive briefings, industry conferences, user groups, and trade shows on telecommunications and digital service providers.

Requirements

• Experience using AI in work processes, decisions, or problem-solving, or a clear view of how AI could change your function or the telecom industry. This can include AI-driven tools, workflow automation, analysis of AI-generated insights, or similar work.
• 7+ years in pre-sales solution consulting or sales engineering.
• Strong background in the telecom industry, with a solid grasp of telco operations, business processes, and the systems that support them.
• Experience working with or selling to large telecom providers. Experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued.
• Proficiency with the company's product, or strong technical skills in cloud software.
• Experience working with Product Management, Product Marketing, partners, and Professional Services.
• Territory management skills, including pipeline building and close partnership with Sales to execute well.
• Ability to be a trusted advisor in a complex customer environment, bringing deep expertise in a specific industry area, in line with the internal standards for Advisory and Senior Advisory Solution Consultants.
• Fluent in English and Spanish.
• Requisition code: FD21.

Conditions

Work persona is flexible, remote, or required in office, based on the nature of the job and your work location. The company may use a third-party service to check the distance between your home and the nearest office.