Technical Writer (Journeyman)

Description

The team supports the Department of State under the Global Mission Operations Support (GMOS) contract, which covers modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach.

This is a full-time, regular Journeyman Technical Writer role in Engineering and Technical Support.

You will work alongside experienced professionals on a national security program and help guide a high-performing team.

Responsibilities

• Write accurate technical documents covering all infrastructure engineering and implementation work across the CA IT enterprise.
• Produce detailed infrastructure diagrams for every production system, aligned with Department of State and DT security requirements.
• Write technical documents and diagrams for server installations, including configuration specifications and deployment procedures.
• Record site surveys and recommendations on renovations, infrastructure components, and equipment placement at every worldwide location.
• Build detailed project plans and schedules for special projects, working with stakeholders to keep them aligned with program goals.
• Maintain and run the Standard Operating Procedures (SOPs) for deployments, review them twice a year, and put recommended improvements in place.
• Keep the installation and upgrade schedule current with weekly updates, track progress, and tell stakeholders about changes.
• Produce deployment tracking reports for self-installs and for installations done by installation teams, documenting every deployment accurately.
• Write user guides, technical manuals, and training materials for end users and technical staff across the enterprise.
• Work with subject matter experts, engineers, and project managers to gather information and make sure documentation is accurate and complete.

Requirements

• Required: A bachelor's degree plus 4 years of experience in fields such as technical writing, documentation development, technical communication, or information design. Equivalent experience is considered.
• Required: An active Secret clearance.
• Required: Proven experience writing technical documentation, infrastructure diagrams, and SOPs for IT environments.
• Required: Demonstrated knowledge of infrastructure engineering, server installations, and deployment processes.
• Required: Strong writing and editing skills, with the ability to produce clear, concise documentation for varied audiences.
• Required: Strong organizational skills, with the ability to manage several documentation projects and keep schedules.
• Desired: Prior experience supporting federal agencies, especially the Department of State.
• Desired: Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials.
• Desired: Experience with documentation tools such as Microsoft Visio, Adobe Technical Communication Suite, and MadCap Flare, plus diagramming software.
• Desired: Knowledge of ITIL frameworks and project management methodologies, and experience documenting infrastructure for geographically distributed environments.

Conditions

Minimum clearance to start is Secret.

Up to 10% local travel.

The proposed salary range is $59,600 - $122,100.

Final pay depends on factors including geographic location, Federal Government contract labor categories and wage rates, relevant prior experience, specific skills, education, and certifications.

The company values flexibility so employees can balance quality work with their personal lives.

Benefits

• Competitive compensation, benefits, and learning and development opportunities.
• Flexible time off that lets you take the time you need.
• Access to robust learning resources.
• Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off.