Technical Writer

Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking a highly skilled Technical Writer with advanced expertise in Atlassian Confluence and Jira to support documentation, knowledge management, and workflow management across complex technical programs. The ideal candidate will create clear, user-focused documentation, maintain enterprise knowledge bases, and ensure content aligns with evolving business and technical requirements. This role requires hands-on experience designing and administering Confluence spaces, managing page hierarchies, templates, and macros, and leveraging Jira to track documentation activities, requirements, and project progress. The Technical Writer will collaborate with engineers, product managers, cybersecurity professionals, AI practitioners, and other stakeholders to develop accurate, reusable, and accessible documentation that improves organizational efficiency and knowledge sharing. The successful candidate should also possess working knowledge of Artificial Intelligence (AI) technologies and Defensive Cyber Operations (DCO) to support documentation for cybersecurity, automation, and emerging technology initiatives.

Responsibilities

• Create, edit, review, and maintain technical documentation, including user guides, standard operating procedures (SOPs), technical manuals, knowledge articles, process flows, training materials, and system documentation.
• Design, administer, and optimize Confluence spaces, page structures, templates, metadata, and macros.
• Use Jira to manage documentation backlogs, track deliverables, support Agile projects, and coordinate with cross-functional teams.
• Gather requirements and information from subject matter experts, engineers, cybersecurity personnel, product teams, and business stakeholders.
• Develop reusable documentation frameworks and content libraries to improve consistency and efficiency.
• Translate complex technical, cybersecurity, and AI concepts into clear, concise materials for technical and non-technical audiences.
• Maintain documentation governance, version control, review cycles, and content lifecycle processes.
• Support audits, compliance requirements, and process improvement initiatives.
• Document AI systems, workflows, governance processes, automation capabilities, and business use cases.
• Develop and maintain documentation supporting Defensive Cyber Operations (DCO), Security Operations Center (SOC) activities, incident response, vulnerability management, security monitoring, and cyber defense initiatives.
• Create cybersecurity playbooks, procedures, and operational documentation that align with security policies and industry best practices.
• Required Qualifications
• 5+ years of technical writing experience supporting IT, software development, engineering, cybersecurity, or enterprise programs.
• Advanced expertise with Atlassian Confluence, including space administration, templates, macros, content architecture, and knowledge management practices.
• Advanced experience using Jira for workflow management, project tracking, and Agile development support.
• Demonstrated ability to create high-quality technical documentation from information gathered from multiple stakeholders.
• Strong understanding of the Software Development Lifecycle (SDLC), Agile methodologies, and documentation best practices.
• Working knowledge of Artificial Intelligence (AI), machine learning concepts, and AI-enabled productivity tools.
• Familiarity with Defensive Cyber Operations (DCO), cybersecurity principles, security monitoring, incident response, vulnerability management, and SOC functions.
• Exceptional written, verbal, analytical, organizational, and editing skills.
• Required Certification CompTIA Security+ (current and active).
• Preferred Qualifications
• Experience supporting cybersecurity, DevSecOps, cloud, AI, or federal/DoD programs.
• Experience documenting cloud environments (Azure, AWS, or Google Cloud).
• Familiarity with SIEM, EDR, vulnerability assessment, and cyber defense technologies.
• Security Clearance
• TS/SCI required
• As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
• The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
• $89,000 - $170,200 USD
• What We Believe
• As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.