Technical Writer (Contract)

Description

The company helps small and medium-sized businesses run smoothly by simplifying HR, with a simple, friendly platform, expert support, and access to important benefits.

The team is welcoming and informal, works hard, and tests and improves its work often. Shared goals and the company's core values guide both the product and the people.

This contract role sits on the Experience Design Team, where content is treated as a core part of the user experience.

Responsibilities

• Gather knowledge from subject matter experts by coordinating the process and running interviews, both in person and virtually.
• Ask the right questions and turn what experts share into clear documentation.
• Learn the company's products and services.
• Write user-friendly documentation of processes and workflows.
• Write, edit, and review documents to keep quality high.
• Follow the company's internal standards for style, structure, and tone.
• Take on other related tasks as the department or organization needs them.

Requirements

• Work with product management, product marketing, operations, and customer success to record the company's expertise and build repeatable processes that help clients.
• Have 4-7 years of experience in editorial writing, knowledge management, or journalism.
• Bring a portfolio or other samples of relevant writing.
• Have a background in journalism or similar expository writing (preferred).
• Show a track record of producing high-quality written knowledge content.
• Explain complicated processes in plain terms.
• Know current practices for content that is accessible, usable, and well structured.
• Work effectively within a multidisciplinary design team.
• Adjust readily when priorities shift.
• Live the company's values: Camaraderie, Openness, Grit, Integrity, and Simplicity.

Conditions

Hybrid role: remote work plus in-person time at the New York City office, typically 2-3 days a week.

Fixed-term contract lasting 6 months.

Paid hourly at $60-75 per hour, depending on experience.

Final pay depends on factors such as skill set, relevant experience, and work location. Pay ranges for other locations may vary with local labor costs.

Benefits

• Company benefits, wellness program offerings, and company retreats.
• Chances to interact with and learn from leaders in the startup community.
• Full details of perks and benefits are described in the company's Total Rewards philosophy.