Technical Specialist, Quality Assurance

Description

The company operates in many countries and works at the leading edge of digital transformation and technology. Its teams bring together people from many cultures and aim to work in sustainable, innovative ways.

This role is the quality assurance manager within a product or project team. You will be responsible for the quality of the complete safety critical CBTC solution and its deliverables while keeping the customer satisfied. You will handle customer concerns, work with other teams and suppliers, manage risk, drive continuous improvement and push for getting every deliverable right the first time.

Responsibilities

• Check compliance against contractual quality assurance requirements.
• Write bid and project quality plans and bid quality estimates, and check that product and project teams follow process across systems, software, hardware, testing, safety engineering and assurance, supply chain, services, deployment, project management and procurement.
• Advise disciplines on tailoring their work while keeping to ISO 9001, CENELEC EN 50126, EN 50128, EN 50129 and AREMA.
• Plan, carry out and record internal and site audits.
• Take part in customer, independent safety assessor, certification and supplier audits as needed.
• Manage audit findings and non-conformances.
• Log and analyse quality findings from audits to spot trends and problems.
• Support first article inspections when needed.
• Lead or support root cause analyses and continuous improvement work with other disciplines.
• Take part in bid and project engineering milestones and approve them.
• Write quality reports for management and other disciplines, and prepare quality management reports to support safety authorisations.
• Review and approve plans and reports through peer review.
• Coach teams to improve project quality.
• Make sure customer concerns are addressed well, manage customer surveys and their actions, and work with the customer's quality representative during bids and contract delivery.

Requirements

• A bachelor's degree in computer science, electrical, mechanical or computer engineering, or an equivalent qualification.
• 10+ years of hands-on experience in systems or software engineering, or as a quality assurance specialist or manager in a technology or manufacturing setting.
• A solid grasp of general QA practices, procedures and quality management systems.
• Ability to investigate issues and run root cause analysis across systems, software, hardware and project management.
• Excellent problem solving, written, verbal and communication skills.
• Knowledge of CENELEC, AREMA, IEEE and ISO 9001 standards, and of product and project lifecycle and deployment for systems, software and hardware.
• Preferred: hands-on systems or software engineering or QA in complex systems with certification constraints, such as transportation, aerospace, medical devices, nuclear or cybersecurity.
• Preferred: knowledge of the transportation domain or CBTC systems.
• Preferred: generative AI prompting and Python.
• Preferred: experience with CMMI.
• Preferred: process improvement training or background, such as Six Sigma Green Belt or DMAIC.
• Preferred: knowledge of other safety critical standards, such as DO-178C or ISO 13485.
• Preferred: written and spoken French.
• Preferred: an American Society for Quality certification such as CQE or CQA, or ISO 9001 Lead Auditor certification.

Conditions

Based in Burnaby, British Columbia, Canada. Positions are also open in Toronto and Montreal.

Full time, not remote.

Base salary of $102,481 to $131,594.

This is an existing vacancy. Job ID R0139304, posted 2026-09-09, job category Quality Management.

AI-assisted tools support candidate screening and assessment, but people review all results and make all hiring decisions.

We welcome differences in background and identity and are an equal opportunity employer.

Benefits

• Health, dental and vision plans, with 100% of premiums paid by the company, for full-time employees working 24+ hours a week and their eligible dependents.
• Retirement savings plan with a company match.
• Paid company holidays and 3 weeks of vacation.
• Company-paid life and accident insurance, and long-term disability cover.
• Flextime and development and training opportunities.