Technical Product Support (TPS) Engineer III – (E3)

Description

The company is a global leader in materials science and engineering solutions. Its equipment underpins nearly every new semiconductor chip and advanced display made worldwide, and it supports the development of AI and next-generation chips.

The team works at the core of the electronics industry.

Responsibilities

• You own all technical support for one assigned customer, covering escalations, fleet performance, system installations, improvement programs and upgrades.
• You are the field escalation contact between the customer and the division, giving technical support and documentation to field engineers, technicians and product support staff who diagnose, troubleshoot, repair and debug equipment.
• You support Alpha Site work with engineering on installing, operating, calibrating, servicing and testing new hardware, process or software designs, either in house or on an engineering tool.
• You support Beta Site work on customer tools, covering installation, operation, calibration, service and testing of new hardware, software or processes.
• You start and review engineering change orders to confirm the data supports the fix, and you communicate the outcome to the field.
• You produce system performance data on request, including MTBF, MTBI and availability, plus process data and I/W spending analysis.
• You help the GPS group write documents such as CENs and BKMs, and you create and review material on technical improvements, system upgrades and support plans. You present to customers and make sure the changes are carried out in the field.
• You work within broad guidelines and policies, and your decisions affect customer, operational, project and service activities in your own team and related teams.

Requirements

• You have conceptual and practical expertise in your own discipline and basic knowledge of related disciplines.
• You know current best practices, how your area connects with others, and what competitors offer and where they differ.
• You help less experienced colleagues and may lead small projects with manageable risk and resourcing.
• You solve complex problems, look at existing solutions from new angles, and use judgment drawn from several information sources.
• You can explain difficult or sensitive information and work toward agreement among stakeholders.

Conditions

Full-time, Assignee / Regular employee type.

Based in Santa Clara, CA.

Relocation is not offered.

Base salary range: $110,500.00 - $152,000.00.

Pay depends on location, hire grade, job knowledge, skills and experience, and is set with fairness to current team members in mind.

For sales roles, the posted range is the target total cash range, meaning base salary plus target bonus at 100% goal achievement.

Benefits

• A comprehensive benefits package.
• Possible bonus and stock award participation, where applicable.
• A supportive culture that encourages you to learn, grow your career and take on challenges.
• Programs for personal and professional growth and wellbeing at work and at home.