BSO Service Desk - Senior Assistant

Description

The Service Experience team in Business Services Operations helps colleagues across the company with everyday questions about processes, systems and services, and looks for better ways to make their experience smoother.

The team is working toward a standardized Service Hub experience for the Service Desk teams by 2027, so the work covers people, processes and technology together.

The team stays connected across local and global groups, sharing ideas and building better ways of working.

Responsibilities

• Answer day-to-day questions from colleagues worldwide about processes, systems and shared services.
• Look into new ways to deliver support, such as self-service, chatbots and other emerging service technologies.
• Find recurring problems, use data to understand them, and turn what you find into practical steps.
• Work with local colleagues, global peers and external vendors to keep service consistent.
• Share knowledge that helps colleagues get answers faster and supports First Advisor Resolution and Voice of Customer results.
• This is a temporary 1-year role based in Prague, Jinonice.

Requirements

• Comfortable communicating in English and giving clear, practical guidance.
• Experience or studies in communication, change activities, problem-solving, data insights or process improvement.
• Able to work across teams and use data to decide which problems to tackle first.
• Curious about technology and willing to learn the systems that support the colleague lifecycle across the company.
• Some familiarity with analytical thinking or service desk management, with an interest in learning more.
• A growth mindset and a critical-thinking approach to turning everyday challenges into better ways of working.

Conditions

Temporary contract of 1 year.

Based in Prague, Jinonice, with hybrid working: you can work from home up to two days per week, and your People Leader will explain how this applies to your role and team.

No relocation support is offered for this role.

Applications are reviewed on an ongoing basis. The company may amend or withdraw the job at any time, including before the advertised closing date, so apply early if you are interested.

The company is committed to equal employment opportunity and equal pay and welcomes applicants from all backgrounds.

Benefits

• Enhanced paid family care leave.
• Life and disability insurance for all colleagues.
• Access to wellbeing resources and benefits for physical and mental health, plus community and creative activities.
• A colleague discount from day 1.
• Eligibility for the bonus scheme when goals are reached.