Technical Delivery Manager

Description

The company is the company's EV division, specifically its e-mobility line of business run under the Plugsurfing name, based in Espoo, Finland.

The Technical Delivery Manager joins the Service Delivery Management team and leads the technical side of launching and running integrations between Plugsurfing and its customers and partners, from discovery and solution design through testing, launch and handover to operations.

The Customer Success Manager owns the customer relationship and the overall onboarding project. You own the technical workstream and make sure systems and data connect reliably and the service is ready to go live.

Customers and partners are international, including vehicle manufacturers, fleet companies, charging point operators, utilities and mobility service providers. The role is hands-on and sits where technology, operations and customer delivery meet.

You report directly to the Head of Service Delivery Management and work closely with Customer Success Managers, Product, Engineering, Roaming Operations and external partners to clear delivery blockers and get integrations stable for daily use.

Responsibilities

• Lead the technical onboarding of customers and external partners, including the software interfaces that let their systems exchange data and services.
• Act as the main technical contact for customers and partners during onboarding.
• Lead complex technical changes such as system migrations, platform upgrades, connection changes, and onboarding and offboarding.
• Coordinate technical discovery, configuration, testing, validation and launch readiness across internal teams (Operations, Sales, Product and Tech) and external technical contacts.
• Work with Customer Success, Service Delivery and Roaming Operations to set clear ownership, prepare support and hand over smoothly to day-to-day operations.
• Keep technical documentation and handover material up to date.
• After launch, monitor integration health, coordinate the investigation of technical incidents and recurring issues, and drive practical fixes.
• Improve onboarding processes, technical standards and ways of working to cut delivery time and raise quality.
• Give technical input during sales and solution design, covering feasibility, scope, assumptions, risks and realistic timelines.

Requirements

• 2+ years of experience.
• Proven experience delivering technical integration, implementation or onboarding projects in a SaaS, platform, mobility, payments or similarly complex environment.
• Strong project and stakeholder management skills, with the ability to coordinate several internal and external parties across the delivery lifecycle.
• Solid understanding of APIs, system integrations, data flows, authentication and technical testing. Experience with connected services or platform integrations is an advantage.
• Able to grasp technical detail and explain it clearly and pragmatically to non-technical stakeholders.
• Strong analytical and problem-solving skills: you find root causes, weigh options and make practical recommendations.
• Experience managing technical risks, dependencies, incidents and escalations in a structured way.
• Able to work independently in a changing environment, set priorities well and stay focused on customer and business outcomes.
• High ownership, reliability and attention to detail.
• Excellent written and spoken English. German, Finnish, Swedish or another European language is an advantage.
• Experience in electric-vehicle charging, connected mobility, fleet services, payments or another platform-based industry is a plus.
• You bring a curious, structured and hands-on attitude: you take ownership, work openly, propose ideas and get things done.

Conditions

Hybrid role: you work from one of the office locations (Berlin, Germany; Stockholm, Sweden; or Espoo, Finland) 3 days a week.

Your assigned workspace is at your office location (Berlin, Germany; Stockholm, Sweden; or Espoo, Finland).

The company provides company-issued equipment and formal, hands-on training.

The salary range is €49,400, €54,000 gross per year. The final offer is set on objective, gender-neutral criteria such as relevant skills, experience and qualifications. Other compensation elements, including benefits and any variable pay, are discussed during recruitment.

Offers may be subject to pre-employment screening by an authorised third-party provider, in line with applicable law and company policy.

Benefits

• Benefits and any variable pay are discussed during the recruitment process.