Technical Curriculum Developer, Technical Enablement

Description

The company provides financial infrastructure software that businesses of all sizes use to accept payments, grow revenue, and open new business opportunities.

The Global Technical Enablement team teaches the company's user-facing technical teams, partners, and users how to build on its platform and show their skills. The team's the company's site site adds structured learning paths, hands-on practice, and technical certifications alongside the existing documentation, and the team builds applied learning experiences that show people how to use the products effectively.

Responsibilities

• Build technical learning content that helps developers, product managers, and other users understand and use the company's products, APIs, and platform.
• Work with product managers, engineers, and UX designers to turn complicated technical ideas into practical, approachable learning.
• Take part in the full content lifecycle: gathering requirements, designing curriculum, writing assessments, collecting learner feedback, and updating materials as products change.
• Design curriculum and instructional materials for the company's products and use cases, applying instructional design principles and relevant industry standards.
• Work with product managers, engineers, and UX designers to find learning needs and check technical accuracy.
• Produce e-learning modules, tutorials, documentation, videos, and interactive demos for different audiences.
• Write assessments that measure how well learners understand the material and how far they have progressed.
• Use learner feedback, assessment results, and training data to judge what works and improve the content.
• Run training sessions and workshops on content released before general availability, and use the feedback to refine it.
• Keep training materials accurate and current as the products evolve, bringing in relevant advances in technology and instructional design.

Requirements

• You must meet the minimum qualifications to be considered. If you do, you are encouraged to apply. Preferred qualifications are a bonus rather than a requirement.
• At least 3+ years of experience in curriculum development, instructional design, or technical training.
• Experience turning complex technical concepts into written, multimedia, or interactive learning for different audiences.
• Experience building digital learning content with authoring, learning management, and multimedia tools.
• Experience using learner feedback and training data to assess and improve learning materials.
• Experience running several content projects and deadlines while working with cross-functional stakeholders.
• Bonus: familiarity with the company's products, APIs, or platform.
• Bonus: experience in financial technology, payment processing, or e-commerce.
• Bonus: experience with Articulate Rise, Camtasia, Adobe Creative Suite, or comparable tools.
• Bonus: familiarity with JavaScript, Python, or software development processes.
• Bonus: experience with agile instructional design methods, UX design, or learner-centered design principles.
• Bonus: a bachelor's degree in instructional design, education, computer science, or a related field, or a relevant instructional design or e-learning certification.

Conditions

Equal opportunity employer.