Systems Engineer II - Post Production

Description

This Systems Engineer II role in post-production sits within the Global Technology & Operations team, which builds, implements and maintains the media technology and business systems behind the company's products, and sets the long-term technology strategy for its pay-TV, digital terrestrial, free-to-air and online services.

The company is a global media and entertainment business with three segments: Studios, Direct-to-Consumer and TV Media.

Its European sports unit represents a portfolio of sports brands, channels and platforms. It reaches 130 million people a month in more than 200 markets, in 20 languages, across free-to-air TV, pay-TV, streaming, online and social.

Its live coverage includes the Olympic Games in Europe, tennis Grand Slams, cycling Grand Tours with more than 1,000 live cycling broadcasts a year, the WHOOP UCI Mountain Bike World Series, the PGA TOUR in some markets, The Ocean Race, and major winter sports world championships and World Cups.

The two sports channels are going through a large technology transformation toward a hybrid architecture of on-premises and cloud systems. The London and Paris teams run engineering and support for this setup, working with two playout centres and the channels' operations across Europe.

Responsibilities

• You will sit in the M2P Engineering team and provide Tier 2 support and engineering expertise for MAM and post-production platforms running in a virtualized hybrid on-premises and cloud environment.
• Take over tickets escalated from Level 0 and Level 1 support.
• Follow up incidents and problems with internal and external teams.
• Keep Tier 1 support informed of day-to-day platform status.
• Plan maintenance, and coordinate upgrade phases and reboots.
• Monitor the overall health and performance of the platform.
• Lead short-term engineering projects.
• Work alongside the Tier 3 engineering team.
• Collect workflow requirements from the sports channel offices.
• Write workflow, project and engineering documentation.
• Design centralized workflows across MAM and post-production platforms.
• Help users through change management and new project rollouts.

Requirements

• You hold a degree in technology, engineering, broadcast or a related field.
• You write and speak English fluently.
• French is desirable.
• You communicate clearly and well.
• You adapt to a fast-paced, constantly changing environment.
• You stay effective under pressure, especially when supporting production teams during live events.
• You work well on your own and in a team, and you are committed to high-quality customer service.
• You troubleshoot, analyse and solve problems well.
• You have at least 3 years of broadcast technology experience in a support or engineering role.
• You have worked in sports, news, production or documentary environments.
• You have used MAM and post-production tools.
• You have a deep broadcast technical background, including IP video 2110, AES 67, NMOS, and video and audio formats and codecs.
• You understand IT well, including networks, virtualization, storage, cloud services and security.
• You track emerging technologies and trends so systems stay efficient, scalable and aligned with business growth.
• You have basic scripting and development skills.
• You know AWS services.
• You know microservices architecture.

Conditions

You work shifts that include evenings and weekends.

Night work may be required depending on live events.

You join an on-call rotation.

The role is based in London, UK, with minimal travel expected.

This is a permanent contract.

The role is hybrid, combining remote and in-office work under company policy, to be agreed with your line manager. The company may change this arrangement where essential to business needs, subject to applicable laws and with reasonable notice.