Surgery Imaging Field Engineer 1

Description

You will support customer sites in the New Mexico and El Paso, Texas area as a field engineer for one imaging modality, working with the company's field engineers on surgical imaging equipment.

The role combines technical service work with reliability, cost control and customer experience. Strong customer skills, good teamwork, a solid technical base and disciplined admin habits are what make a candidate a good fit.

Responsibilities

• Learn to finish installations, preventive maintenance, FMIs and ISIs accurately and on time.
• Work alongside senior field engineers on basic troubleshooting and repairs for assigned equipment, building toward handling jobs on your own.
• Communicate clearly and work well with teammates and colleagues.
• Learn to keep customers informed, follow up properly and resolve their issues so they are satisfied.
• Work with customers to suggest added services that help them operate more efficiently.
• Keep service logs and internal service records current, order repair parts, and manage cycle times.
• Use the company's escalation process when needed, and work with regional and national support to plan and carry out corrective actions.
• Join the account team for key accounts.
• Work with sales colleagues to spot leads, take part in opportunities such as contract renewals, and help promote and deliver revenue programs.
• Focus on customer needs, strengthen those relationships, and grow into a trusted partner in the customer's business.
• Track competitor activity and market trends.
• Handle service calls on your own within one year of joining.

Requirements

• Required: an Associate's or Bachelor's degree in electrical engineering, biomedical engineering, mechanical engineering or a related field, or equivalent military training, or completion of the company's Biomed/FE Services internship, apprenticeship or military externship, or a high school diploma or GED plus at least 4 years of experience servicing electronic equipment.
• Required: experience with web applications and the Microsoft Office suite.
• Required: willingness to be reachable after hours or join a rotating on-call schedule, including weekends, for critical issues and coverage when needed.
• Required: ability to lift, carry, push and pull up to 35 lbs without help, and to bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit and stand for long periods.
• Required: ability to reach at, above and below shoulder height, flex and extend your neck, and use your hands and fingers with good dexterity.
• Required: vision suited to the job, which may include color, close, distance, peripheral and depth perception.
• Desired: experience with surgical imaging modalities.

Conditions

Onsite work at customer locations in the New Mexico and El Paso, Texas area; you must be willing to work there.

A company car is provided for travel to customer sites.

The company will not sponsor employment visas now or in the future for this role; you must be legally authorized to work in the United States.

Any job offer depends on passing a drug screen where applicable.

The company does not currently require U.S. employees to be vaccinated against COVID-19, but some customers have vaccination mandates that may apply to certain employees.

Internal tags: LI-BI1, LI-Remote.

Benefits

• Relocation assistance is provided.