Sr Systems Engineer (IBM Solutions Venezuela) - CCA

Description

You will join the CCA (Caribbean and Central America) organization as a senior systems engineer on the IBM Solutions team in Venezuela.

The role covers complex engineering across IBM software for data and AI, automation, and hybrid cloud, plus systems, storage, networking, and infrastructure applications, whether hosted on-premises or in the cloud.

Candidates from Venezuela are encouraged to apply.

Responsibilities

• Design and configure complex regional software, data, AI, and automation solutions.
• Use your knowledge of IBM's automation and integration portfolio, including Maximo, Cloud Pak for Integration, and IBM FinOps offerings, to design, position, validate, and demonstrate solutions that create business value and operational efficiency.
• Confirm that configuration, sizing, and builds match platform and architecture standards and meet the stated needs.
• Work with business partners on solution sizing and configuration, matching software recommendations to client needs and supporting accurate quoting and pricing (40%).
• Design compute and storage solutions that open new business opportunities, support organic growth and small to moderate M&A, and enable new application services.
• Provide full operational support for global and regional software and infrastructure that runs revenue-generating applications, productivity tools, back office systems, and customer support, stepping in on mission-critical or highly complex issues with occasional help from senior engineers (30%).
• Make independent decisions on engineering, configuration, monitoring, capacity planning, and problem resolution, including for million-dollar projects and business transactions that run for several hours.
• Write backout plans and make sure they can be executed if an implementation fails.
• Set priorities with project managers and direct and train system engineers and associate engineers to meet team commitments and workload demands (15%).
• Build and maintain systems automation and monitoring tools (15%).
• Keep your skills current by tracking technology, trends, and developments.
• Perform other duties as assigned.

Requirements

• Associate degree in systems engineering or a related field.
• 3+ years of relevant work experience.
• English at B2 level or higher.
• Follow instructions and ask for clarification when needed.
• Perform basic math accurately.
• Notice important details and handle them accurately and efficiently.
• Communicate clearly and pass on necessary information.
• Prepare and deliver formal presentations.
• Negotiate well, persuade others to adopt your ideas, and close deals on terms that benefit both sides.
• Build strong interpersonal relationships across cultures.
• Lead with initiative, generate new ideas, and speak up with confidence.
• Manage your time and organize work so tasks get finished.
• Work effectively under stress and heavy workloads with tight deadlines.
• Uphold social, ethical, and organizational standards in all internal and external business dealings.
• Work independently with minimal supervision.
• Keep sensitive information confidential.
• Build solid working relationships and show sensitivity to others' needs, concerns, and feelings.
• Pick up new systems and technologies quickly.
• Use relevant computer applications at an advanced level.
• Work group goals and customer expectations must be met, or the group falls short of its targets.
• Working knowledge of the IBM Data and AI software portfolio.
• Experience with analytics, business automation, and enterprise AI solutions.
• Experience with FinOps.
• Experience with Windows and Linux server and network operating environments.
• Experience with datacenter infrastructure such as enterprise servers, storage systems (SAN, NAS, NVMe, FC, iSCSI, SDS, etc.), data protection, and related applications.
• Experience with virtualization and container platforms such as vSphere, Hyper-V, KVM, Docker, Kubernetes, and OpenShift.
• Experience with hybrid multi-cloud solutions such as AWS, Azure, GCP, and IBM Cloud.
• Preferred: knowledge of cybersecurity, AI data analytics, and/or IoT.
• Preferred: IBM certifications.

Conditions

Remote work in a professional environment.

Non-standard hours or overtime as the business requires.

On-call availability when needed.

Some travel is required.

Act as the company's representative to the customer, and as the customer's voice inside the company, in all sales-related work.

The company promotes diversity, equity, and inclusion.

Benefits

• Elective benefits tailored to your country to suit your lifestyle.
• Leadership and professional development programs, plus many on-demand courses, to advance your career.
• Seminars, events, and a global Life Empowerment Assistance Program to support your financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• An onboarding program that connects you with new colleagues during your first 30 days.
• Peer-led inclusive communities, business resource groups, local volunteering, and environmental and social initiatives.