Sr Systems Analyst

Description

The company funds a network of community-based organizations and programs that work to ease the effects of poverty and expand opportunities for New Yorkers.

Its funded programs serve young people and families across New York City and cover after school care, community development, family support, literacy, youth services, and youth workforce development.

The Data & Reporting team in the IT Department is hiring a Systems Analyst who also acts as Product Owner to support business process analysis.

The role reports to the Deputy Director of Project Management and Business Analysis within the IT Strategy and Project Management Unit.

The position is listed as Computer Systems Manager, code 10050.

Responsibilities

• Analyze business requests using process analysis to produce clear requirements, covering requirement gathering, data analysis, process modeling, gap analysis, and solution design.
• Assess the analysis, design, and delivery of assigned business, operational, and technical projects, and recommend best practices based on business needs.
• Serve as the link between business stakeholders and the technical team so the product is delivered as one coherent whole.
• Set the vision for the team's product and decide which features it includes based on client preferences.
• Manage and reorder the product backlog as requirements change, and write user stories and backlog items.
• Apply business analysis methods to collect requirements, review and update them for completeness, and get stakeholder sign-off.
• Write requirements concisely using standard templates and layouts you develop and maintain.
• Build interface prototypes from user requirements where they are useful.
• Produce process models, specifications, diagrams, and charts that guide developers and the project team.
• Track requirement status across the project lifecycle, enforcing and revising requirements as needed, and communicate changes to business requirements.
• Monitor and assess product progress at every stage and send updates to the product team and end users.
• Take part in Scrum meetings and product sprints.
• Run user acceptance testing to confirm the product works as intended.
• Define reporting and alerting requirements, and help design, document, and maintain system processes.
• Identify the most common sources of technical issues or questions, recommend fixes to the product team, and share key findings with them.
• Look for ways to improve monitoring, find problems early, and deliver more value to customers.
• Help track project documentation, such as specifications, testing plans, installation, operational and performance qualifications, and training plans.
• Write requirements that help the company meet agency policies.
• Support Systems Analyst and Quality Assurance Analyst colleagues.
• Help create business analysis standards and guidelines and adopt new technologies and practices.

Requirements

• A master's degree in computer science from an accredited college or university, plus three years of progressively more responsible full-time IT experience in areas such as applications development, systems development, data communications and networking, database administration, data processing, or user services, with at least eighteen months in an administrative, managerial, or executive role, or supervising staff in those areas.
• Or a bachelor's degree from an accredited college or university, plus four years of the same progressively more responsible full-time IT experience.
• Or a four-year high school diploma or equivalent, plus six years of the same progressively more responsible full-time IT experience.
• Or an equivalent mix of education and experience, provided you hold at least a four-year high school diploma or equivalent and have three years of the IT experience, including eighteen months of administrative, managerial, executive, or supervisory experience.
• Without a bachelor's degree, undergraduate credits can replace up to two years of IT experience at 30 semester credits per six months, and graduate computer science credits can replace up to one year at 30 graduate semester credits per year.
• Credits cannot replace the eighteen months of administrative, managerial, executive, or supervisory experience.

Conditions

The company is an equal opportunity employer that works to keep the workplace free from discrimination and harassment based on any legally protected status.