Sr. Program Manager, Accessibility

Description

The company runs the largest live streaming service in the world, hosting communities around gaming, entertainment, music, sports, cooking and other topics, with thousands of them active every day.

This role sits on the Design team and reports to the VP of UX. It leads the accessibility program across the company, covering program design, education, and auditing and testing output.

The goal is to make the platform welcoming to people of all abilities. The role works with product, design, engineering and legal to solve accessibility problems at scale.

Responsibilities

• Act as the go-to expert on digital accessibility for the whole company and advise product and partner teams.
• Lead process and tooling integration, including AI tools where they fit.
• Own intake and the accessibility backlog, working with engineering, product and design leaders to prioritize core issues and report on progress regularly.
• Lead QA work, manage QA specialists and third-party vendors, and work with engineers to add automated accessibility tests to CI/CD pipelines so testing starts earlier.
• Work with engineers, designers, product managers and researchers to find and deliver high-impact changes across all products.
• Partner with legal, research, policy and communications on benchmarking, goals, reporting and execution.
• Build an education program and roll out guidelines and resources for key collaborators.

Requirements

• You have 6+ years of experience building accessibility programs, QA practices or similar scalable accessibility work.
• You know accessibility best practices, guidelines and regulations, specifically WCAG 2.2+ AA and the CVAA, and can advise executives on risk.
• You have built and led an accessibility program from the ground up, including creating and documenting it and driving its deliverables.
• You have worked with product, design, engineering and legal teams on accessibility audits, code reviews and advisory work.
• You have worked on consumer accessibility for video and communications products across devices such as desktop, smartphone, gaming console and OTT services.
• You understand the assistive technologies people with disabilities use.
• You have used Figma, Jira or similar product development tools.
• Bonus: You understand AI tooling and test automation for accessibility.
• Bonus: You are familiar with the company as a user, streamer, or both.

Conditions

The role can be based at the San Francisco headquarters or at a hub in Seattle, Los Angeles, Irvine or New York City, and works West Coast (PST) hours.

Pay ranges by location: $129,500 to $175,100 USD per year in Seattle, Los Angeles and Irvine, and $142,400 to $192,600 USD per year in San Francisco and New York City. Final pay depends on experience, qualifications and location.

The company will consider qualified applicants with arrest and conviction records, in line with the San Francisco and Los Angeles Fair Chance Ordinances.

Benefits

• Medical, dental, vision and disability insurance.
• 401(k) plan.
• Maternity and parental leave.
• Flexible paid time off.
• Amazon employee discount.
• Sign-on payments and restricted stock units (RSUs).
• Health coverage that includes prescription, life and AD&D insurance, supplemental life options, an employee assistance program, mental health support, a medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement.
• 401(k) matching, paid time off and parental leave.