Sr. Program Manager, Accessibility

Description

The company runs the largest live streaming service in the world, with communities spanning gaming, entertainment, music, sports, cooking and more. Thousands of communities gather there every day.

The team is built around collaboration and solving problems together. The company is working to make live communities stronger, and the Interviewing Guide on its blog explains how the interview process works.

This is a Senior Program Manager, Accessibility role. You will report to the VP of UX and sit on the Design team, owning program design, education and enablement, and the output of audits and testing. You will set the direction for making the service welcoming to people of all abilities, working with product, design, engineering and legal to tackle accessibility issues across the company at scale and to propose strategic solutions.

Responsibilities

• Act as the subject-matter expert on digital accessibility across the company, advising product and partner teams and building accessibility into processes and tools, including AI where it fits.
• Manage the intake and backlog of accessibility work, working with engineering, product and design leads to set priorities, resolve core issues, and keep stakeholders informed through regular reporting.
• Lead QA work and manage QA specialists and outside vendors. Work with engineers to add automated accessibility tests to CI/CD pipelines so testing starts earlier in development.
• Partner with engineers, designers, product managers and researchers to find and ship high-impact changes across all products.
• Work with legal, research, policy and communications on benchmarking, goals, reporting and delivery.
• Build an education program and roll out guidelines and resources for key collaborators.

Requirements

• You have 6+ years of experience building accessibility programs, QA functions and other scalable accessibility practices.
• You know accessibility best practices, standards and regulations, particularly WCAG 2.2+ AA and the CVAA, and can advise executives on risk.
• You have set up an accessibility program from scratch, including creating and documenting it and driving its deliverables proactively.
• You have worked with product, design, engineering and legal teams on accessibility audits, code reviews and advisory work.
• You have worked on consumer accessibility for video and communications products across devices such as desktop, smartphone, gaming console and OTT services.
• You understand the assistive technologies people with disabilities use.
• You have used Figma, Jira and similar product development tools.
• Bonus: understanding of and familiarity with AI tooling and test automation for accessibility.
• Bonus: familiarity with the company as a user, streamer, or both.

Conditions

You can work from the San Francisco headquarters or from a hub in Seattle, WA; Los Angeles, CA; Irvine, CA; or New York City, NY, following West Coast (PST) working hours.

The company considers qualified applicants with arrest and conviction records, in line with the San Francisco and Los Angeles Fair Chance Ordinances.

Benefits

• Medical, dental, vision and disability insurance.
• 401(k) plan.
• Maternity and parental leave.
• Flexible PTO.
• Amazon employee discount.
• Sign-on payments and restricted stock units (RSUs).
• Base salary ranges: $129,500 to $175,100 USD in Seattle, WA; $142,400 to $192,600 USD in San Francisco, CA; $142,400 to $192,600 USD in New York, NY; $129,500 to $175,100 USD in Los Angeles, CA; $129,500 to $175,100 USD in Irvine, CA. Final pay depends on experience, qualifications and location.
• Additional benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D, optional supplemental life, EAP, mental health support, a medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement), 401(k) matching, paid time off and parental leave.
• Job ID: TW9313.