The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Specialist Solutions Architects (SSA) are domain experts aligned to specific the company solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams.
The company Radar is the company's fully integrated fraud and risk management platform. The Radar team's mission is to evolve from a best-in-class payment fraud product into a unified risk intelligence platform that protects businesses from all forms of financial loss—from sophisticated payment fraud and account takeovers to first-party misuse and policy abuse. With Radar, businesses can confidently navigate the evolving fraud landscape, accept more good revenue, and focus on growth.
Responsibilities
You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow the company's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. You will serve as the domain and product expert to our users and GTM team for the company Radar globally.
Act as a subject matter expert on the company's Radar product suite to accelerate opportunities globally
Demonstrate a deep understanding of trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (policy abuse, account takeover, first-party misuse)
Develop expertise with the functional and architectural patterns for deploying advanced fraud systems, including the lifecycle of rule management, ML model tuning, and manual review optimization
Understand the ecosystem of risk and identity integrations (device fingerprinting, identity verification, bot mitigation, case management) the company must support for users to be successful
Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team
Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and customer feedback
Partner closely with the Radar product sales team on the company's largest and most complex Radar opportunities, leading solution strategy and owning key customer relationships
Partner closely with the Radar product team to get early exposure to new products and features
Serve as a "Voice of the Customer" internally to drive product and feature request prioritization, providing actionable insights on the competitive landscape and emerging fraud vectors
Act as an escalation point to drive complex technical issues to resolution with the company's engineering team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows
Requirements
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
7+ years of experience in a pre-sales, technical consulting, product, or risk strategy role focused on e-commerce fraud prevention, risk management, or trust and safety
Deep working knowledge of the fraud and risk ecosystem, including payment fraud (CNP), account takeover (ATO), first-party misuse (friendly fraud), and policy/content abuse
Demonstrated knowledge of risk management architectures, including the role of rules engines, machine learning models, and manual review queues in fraud decisioning
Strong knowledge of the signals and data used in fraud detection: device/IP data, behavioral biometrics, identity verification, and graph-based analysis
Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact
Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences
A proven ability to build strong collaborative working relationships with business partners
Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
Preferred Qualifications
Experience integrating the company or other RESTful APIs into web applications
Experience with processor-agnostic fraud solutions and multi-processor payment environments
Experience with risk management for platforms/marketplaces, subscription services, and digital goods
Familiarity with liability shift programs (chargeback guarantees) and value-based pricing models for risk products
Understanding of how to extend fraud protection across the payment lifecycle—payouts (Issuing), in-person (Terminal), or recurring (Billing)
Experience as a subject matter expert in a relevant industry, vertical, or product