Solutions Engineering Manager

Description

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip , the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

Responsibilities

• Lead and grow a team of Solutions Engineers through clear goals, regular coaching, and real career paths
• Own the quality and results of your team's customer implementations, where we design and build Tulip apps that digitize work on the shop floor
• Stay hands-on, spending part of your time building and deploying solutions for customers yourself, from discovery workshops through go-live
• Partner with Sales and Customer Success to scope deals and make sure we sign work the team can deliver well
• Turn lessons from customer implementations into reusable content and playbooks that make every project faster.
• Define new methodologies for delivering customer solutions, leveraging AI, and sharing with the wider Professional Services team
• Key Collaborators:
• Sales, pre-sales, and Customer Success teams - Helping to craft account plans
• Product and Engineering - Providing Voice of Customer feedback
• Working At Tulip
• We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
• We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $125,000 - $155,000 per year.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

Requirements

• You've spent years building and delivering digital solutions for manufacturing customers, and now you want to help a team of engineers do their best work. You coach by doing, give people real ownership, and stay close enough to customers to know when something's off. You're at home on a plant floor and in front of executives. And you're always looking for a smarter way to deliver.
• What skills do I need?
• 7+ years of experience delivering technical solutions for manufacturing or industrial customers, including 2+ years leading or mentoring others
• Hands-on experience designing and building solutions on manufacturing software platform
• Experience delivering customer projects within scope, on time, and on budget
• Strong communication skills with customers and internal teams, from frontline operators to executives
• Nice to have: experience in regulated industries like Life Sciences or Aerospace & Defense
• Bachelor's degree in engineering or a related field, or equivalent working experience