Service System Engineer (m/w/d) - Brakes

Description

You will join a cross-functional Technical Services Group that works with customers, project teams and Original Equipment (OE) engineering. Brakes are the main focus, with some work on couplers, HVAC and doors depending on workload and priorities.

The group supports train systems across the fleet lifecycle. You will work with customers, internal engineering, project management, service teams and supply chain to deliver technical solutions that are safe, reliable and on time.

The company supplies equipment, systems, digital solutions and services for freight and transit rail. It has more than 150 years of experience and about 30,000 employees.

You will be the main technical link between customers and internal teams for brake systems and related equipment, supporting tenders, upgrades and day-to-day fleet operations.

Responsibilities

• Serve as the first technical contact for customers and internal stakeholders on brake systems.
• Handle customer technical issues, safety cases and urgent hot issues.
• Turn customer requirements into product-specific engineering specifications.
• Write and maintain specifications, interface definitions and integration plans.
• Prepare BOMs and technical documents for standard solutions, upgrades and obsolescence work.
• Carry out feasibility studies and fleet assessments for custom engineering requests.
• Manage spare parts tasks, including drawing updates and BOM changes.
• Support onsite repair, overhaul and upgrade work.
• Take part in project technical reviews, customer meetings and tender preparation.
• Back the Technical Customer Interface (TCI) with system expertise.
• Keep project execution on time (OTD) from a technical standpoint.

Requirements

• Bachelor's or Master's degree in mechanical engineering, electrical engineering, mechatronics or a related field.
• At least 5 years of hands-on work with braking systems in design, maintenance or service, or with similar heavy industry equipment.
• Fluent in German and English.
• Experience with ERP/MRP systems for spare parts and BOM management.
• Understanding of obsolescence management and product lifecycle principles.
• Strong communication skills, with the ability to engage directly with customers and internal teams.
• Strong analytical thinking and problem-solving skills.
• Experience working across engineering, project teams and service groups.
• Ability to manage workload, set priorities and work under time pressure.
• Willingness to travel and support onsite as needed.

Conditions

Permanent employment.

Legal authorization to work in the European Union is required. The company will not sponsor employment visas, now or in the future, for this role.

Equal opportunity employer: applicants of all backgrounds, experiences and identities are welcome.

Benefits

• Pay set by the collective wage agreement.
• 30 days of vacation per calendar year, plus vacation pay.
• Christmas bonus.
• Contribution to capital-forming benefits.
• Company pension plan.
• Company cafeteria.
• Job bike lease.
• Subsidy for the Germany Ticket.
• Further education opportunities.