Service Engineer (f/m/d)

Description

The company's Grid Automation business unit offers a broad range of products and solutions for substation automation and communication systems, serving power generation, transmission, distribution, industry, transportation, and infrastructure.

This senior role covers the full life of installed systems and equipment. You will work largely independently, act as a technical reference for customers and colleagues, and keep assets safe, reliable, and efficient while building customer satisfaction.

Senior Service Engineer (f/m/d)

Responsibilities

• Carry out advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Find root causes of technical faults and put corrective and preventive measures in place.
• Perform service work that meets technical standards, quality requirements, and safety rules.
• Serve as the customer's technical contact during service visits and in follow-up afterwards.
• Support customer training, technical briefings, and on-site guidance where needed.
• Explain technical matters clearly and give customers recommendations and improvement proposals.
• Make sure all service work follows internal Health and Safety procedures, contract terms, and regulations.
• Supply technical input for service quotes, upgrades, and retrofit opportunities.
• Work with service coordinators, project managers, engineering, and supply chain so work runs efficiently.
• Be the main contact for customers, building lasting relationships and high satisfaction.

Requirements

• A Bachelor's or Master's degree from a technical university, ideally in electrical engineering, electronics, industrial automation, or telecommunications.
• 5 to 10 years of hands-on field service experience in industrial, electrical, automation, or power systems settings.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service.
• Experience in customer-facing roles, working alone on site and holding technical responsibility.
• Experience with service projects, outages, retrofits, upgrades, or system extensions is highly desirable.
• Solid knowledge of one or more areas, depending on the business area: automation and control systems (PLC, DCS, SCADA), protection and control systems (HV and MV), communication networks (L2 and L3), or telecom networks (MPLS, MPLS-TP, SDH, PDH).
• Deep knowledge of substation automation systems such as MicroSCADA or similar is a plus, and knowledge of teleprotection systems would be beneficial.
• Ability to read electrical schematics, wiring diagrams, functional specifications, and technical documentation.
• Willingness to travel frequently and work at customer sites, including occasional on-call or outage support.

Conditions

Location: Warsaw, Masovian, Poland.

Full-time position.

On-site role, not remote.

Frequent travel to customer sites is required, with occasional on-call or outage support.

The company is an equal opportunity employer.

Benefits

• Private medical care and life insurance.
• Access to fitness and wellness programs.
• Access to a benefits platform with discounts and perks.
• Employee Capital Plans (PPK).
• Equipment for working from home, or an allowance to set up a home workspace.
• Allowance for spectacles and contact lenses.
• Company events and team-building activities.
• Psychological support program.
• Free parking.
• Additional benefits may apply depending on the role, grade, and business needs. Further details are shared during recruitment.