Service Desk System Administrator

Description

You will support a Department of War customer as a Service Desk System Administrator, helping improve system performance, service delivery and the customer experience on mission-critical operations.

The company is a global technology and professional services firm serving U.S. government, defense and intelligence agencies, with about 26,000 staff in more than 50 countries. Its work covers AI, cloud, cyber and software development.

This role is Regular and sits in the IT Infrastructure and Operations job family.

Responsibilities

• Deploy software and configure hardware.
• Image desktops and Dell Wyse thin clients.
• Troubleshoot Tier I network issues and provide help desk support.
• Work with Active Directory, VMware Horizon and KVM configurations.
• Write and maintain a knowledge base, standard operating procedures and other documentation to resolve customer problems.
• Support users at several locations, working on your own and alongside multiple work centers.
• Support a mission-focused customer with high service standards in a fast-moving setting where real-world operations are visible.

Requirements

• Clearance: you must currently hold a Top Secret/SCI clearance.
• U.S. citizenship is required.
• Hold a CompTIA Security+ CE certification, which meets DoD 8570 compliance.
• Have at least 3+ years of related experience.
• Hold a high school diploma.
• Communicate clearly and deliver excellent customer service.
• Troubleshoot problems and apply both technical and interpersonal skills to get work done.
• Preferred: experience with the ServiceNow ticketing system, VDI and Microsoft Azure.

Conditions

Clearance: you must be able to obtain a Top Secret/SCI clearance. No Public Trust or other clearance is required.

U.S. citizenship is required.

The role is onsite in Newington, Virginia, for 40 hours per week, with travel of less than 10%.

The likely salary range is $97,750 to $132,250. This is not a guarantee. Pay depends on experience, location and possibly contract terms, and may fall outside this range.

The hiring process includes an identity verification step that uses biometrics and AI to confirm identity and prevent fraud. Candidates must be on camera for virtual interviews, and the company may take your photo for verification. By proceeding, you consent to collection and use of your biometric data for identity and security purposes.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plans, some with Health Savings Accounts, plus dental and vision plans.
• A 401(k) with pre-tax and post-tax contributions up to IRS limits and a company match.
• Full flex work weeks where possible, and paid vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.