Analyst Senior, Product Technical Support

Description

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

Role location: required hybrid schedule in posted location.

About the Role :

You will utilize your expertise in the business of banking. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer’s life cycle.

Responsibilities

• Handling customer inquiries and resolving support issues such as:
• Teller Processing & Financial transactions
• Operational controls
• Operational compliance
• Balancing
• Provide expert, in-depth product support to the customer.
• Recreating client issues in FIS test environments to provide the best solution to the reported problem.
• Anticipate next steps in what the client is trying to accomplish by asking probing questions.
• Troubleshoot problems with software applications and recommend corrective action.
• Document customer information and recurring issues to support product quality programs and product development.
• What you bring :
• 5+ years - experience
• The ability to work independently and be a self-starter
• Excellent communication skills (written and verbal)
• Strong problem-solving, and research skills. Ability to anticipate next steps.
• Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
• Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
• Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.
• Experience with the HORIZON core banking system (preferred but not required)
• At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.
• Here’s what else we offer:
• Opportunities to make an impact in fintech
• I nternal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community