Customer Support Engineer (f/m/x)

Description

The company makes equipment that helps produce smaller, more powerful and more energy-efficient microchips.

The company is a technology leader in semiconductor manufacturing equipment, with lithography optics, photomask systems and process control solutions. Its technology is used to make around 80 percent of the world's microchips.

Responsibilities

• Serve as the direct contact for the 1st-level support teams in the local organizations.
• Install new equipment on site at customer locations, following work instructions. This includes aligning and adjusting highly complex assemblies, analyzing new malfunctions and defining corrective actions for difficult technical issues.
• Handle service and maintenance of the equipment by phone, remotely and on site. As the company's brand ambassador worldwide, you will troubleshoot and fix faults on your own.
• Lead the investigation of systematic sources of errors. Analyze, resolve and document malfunctions independently.
• Prepare and deliver technical training in English for 1st-level support teams and customers.

Requirements

• A completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering or Physics, or a comparable technician qualification.
• Relevant professional experience in technical service within the semiconductor industry, special-purpose machinery or a comparable industrial sector.
• Willingness to take international business trips lasting several weeks, with approximately 60% travel.
• High flexibility regarding working hours and assignments.
• Open-minded toward different cultures. Intercultural competence, especially in the Asian region, is an advantage.
• Excellent communication, teamwork and assertiveness skills. Strong motivation to solve challenging technical problems and a service-oriented, hands-on approach.
• Very good command of English.

Conditions

Travel of approximately 60%, with international trips lasting several weeks at a time.

Flexible working hours and assignments are expected.

Recruiting contact: Janina Kalmbach.