Program Manager Principal, PS Operations Automation Team

Description

The company brings technology, collaboration and a shared drive for progress to the financial industry. This role sits in the Professional Services team and focuses on how new clients are onboarded.

The hybrid schedule is three days in the office and two days virtual.

You will help shape digital-first ways of onboarding clients, guiding a cross-functional group and setting business process direction and platform requirements for launching client products.

Strong curiosity drives the process discovery and redesign work this role depends on.

You will work with many departments across the company to change how a large workforce operates.

Responsibilities

• Redesign processes for key products by mapping the current state through discovery and research, then recommend changes that reach target operational goals.
• Build change strategies so new solutions reach scalable adoption.
• Work with enterprise-wide teams to plan and roll out new tools and processes for client management, consultation and solution development.
• Produce artifacts and visual frameworks that make software and agentic practices easy to grasp.
• Test the assumptions behind business cases and decide how to measure them.

Requirements

• Experience designing and rolling out enterprise-wide process changes that depend on technology.
• Ability to turn tactical solutions into a strategic framework and vision.
• Strong problem solving skills in a fast-moving setting.
• Good judgment in assessing operational frameworks and quickly spotting useful changes.
• Experience in process optimization, change management and agile software development.
• Ability to work with cross-functional teams toward shared goals for both short- and long-term program objectives.
• Proven habit of finding another route when roadblocks or setbacks appear.

Conditions

Hybrid work: three days in the office and two days virtual.

Equal opportunity statement omitted for brevity.

Benefits

• Chances to make an impact in fintech.
• Internal paths for career growth.
• Support for personal and professional learning.
• An inclusive and diverse workplace.
• Resources to support volunteering in your community.