Senior Systems Engineer

Description

About the role:

Based in our St Leonards Office, our Senior Systems Engineer is the technical go-to within TOMRA’s Systems Team, working across everything from networks, infrastructure and cloud systems to integrations, Microsoft 365, JIRA, digital signage, CCTV and site connectivity.

This is a hands-on role that will see you troubleshoot complex issues, configure systems and networks, support API integrations, tackle escalated Level 2 incidents and help get new technology up and running. Along the way, you’ll work closely with both external technology partners and internal teams across TOMRA to keep our systems secure, reliable and performing at their best.

Please note that this role requires access to a vehicle to travel to sites as required.

Some of the duties you may perform include (But not limited to):

Provide Level 2 configuration, troubleshooting and technical support across TCA’s systems, digital signage and third-party systems resolving escalated incidents and completing root-cause analysis (RCA) with permanent fixes

Configure, test and support the technical setup of new systems and integrations including system configuration, integration build and testing, UAT support, go-live and hypercare working hands-on alongside vendors and the project team

Troubleshoot site and system network connectivity -TCP/IP, DNS, routing, switching, VLANs, firewall rules and VPN access and define IP/VLAN/port and firewall requirements for new services (e.g. RVM sites, digital signage, CCTV and access-door networks), coordinating with Group IT/Security Team and external partners

Configure and maintain existing and new system settings, user access and role-based permissions across supported platforms, including Microsoft 365 Products, other business applications/systems

Configure and support JIRA workflows, permission schemes, notification rules and service-desk queues

Support the digital signage platform, including media-player patching, OS/software upgrades with impact analysis, network isolation (VLAN/firewall) and CMS-based monitoring

Automate routine administration and system KPI/reporting tasks through scripting, reducing manual effort

Support security and access-control systems (access control and CCTV) for escalated issues and new-site commissioning

Contribute to system audit and compliance activities, including access reviews and audit-ready evidence

Develop and maintain SOPs, technical design documents (TDA/TDD/HLD/LLD), network diagrams, RACI matrices and disaster-recovery procedures

Manage and triage work through the ticketing system, ensuring SLA compliance and accurate documentation

Coordinate with vendors and Group IT for escalation and technical support, mentor Level 1 administrators, and support the wider Systems Team when needed to maintain cross-training and redundancy

Requirements

• What makes a great Senior Systems Engineer at TOMRA:
• A bachelor’s degree in computer science, Computer/Network Engineering, Information Technology, or a related discipline (or equivalent hands-on experience)
• Strong experience in a senior systems, infrastructure, or network engineering role, ideally within a multi-site enterprise environment
• Solid working knowledge of IT & Cloud networking - TCP/IP, DNS, routing, switching, VLANs, firewall rules and VPN with hands-on connectivity troubleshooting experience
• Demonstrated experience with API configuration and support (SOAP and REST) and system integration
• Proficiency in scripting and automation- for system administration and reporting automation
• Strong systems configuration and Level 2 troubleshooting skills across business applications, including incident handling and RCA
• Working knowledge of the Microsoft stack (Microsoft 365, Copilot, Microsoft Dynamics, SharePoint etc)
• Experience using and administering JIRA (workflows, permissions, service management)
• Strong technical documentation and stakeholder communication skills, with a flexible, hands-on approach
• Additional Information

Benefits

• Be part of a purpose-driven organisation making a real impact on sustainability.
• Work with passionate, collaborative teams in a supportive environment.
• Be a part of doing great things for the planet and communities!
• Does this sound like you?! If so, we would love to hear from you!
• Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn
• Company Description
• TOMRA: Where Innovation Meets Impact
• At TOMRA, we’re not just recycling - we’re reinventing it.
• Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again.
• With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia.
• When you join TOMRA, you become a Looper and part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us.
• We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here.
• Ready to loop in?
• Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn.