Senior Solutions Architect

Description

The role sits in the Public Safety and Justice line of business, which builds solutions that pull together information from many sources so emergency control rooms and investigation teams can reconstruct incidents. The business also provides cloud tools for the criminal justice market to acquire, manage and analyse digital evidence, serving over 3,000 public safety customers, including many major global cities. The business is growing quickly, and this is a chance to become a key player in it.

The role works from a Secure Room at the Hedge End office near Southampton, five days a week.

The team is a technology group, and this professional services engineer role focuses on deploying the company's products and handling non-standard configuration requests. It also involves helping product teams introduce new products and versions, with supportability and preventative action for customers as a core priority.

The company's software is used by more than 25,000 businesses worldwide, including 85 of the Fortune 100. It supports customer experience, financial crime prevention and public safety, handling over 120 million customer interactions and monitoring over 3 billion financial transactions every day. The company employs over 8,500 people across more than 30 countries.

Responsibilities

• Implement and support custom deployments and integrations of the company's product suites for clients.
• Handle non-standard configuration requests, manual database and file changes, and other advanced system adjustments.
• Work well with staff across the business, escalating to management and/or R&D when needed, and keep in mind the technical and commercial relationships with end users, partners and service providers.
• Track time on tasks accurately, spotting scope and effort changes early, assessing their impact and raising issues where needed.
• Apply best practice methods, quality standards and guidelines across all project phases.

Requirements

• Experience with system and implementation engineering for complex, data-driven solutions.
• Scripting experience in PowerShell,.NET, C, Java or similar.
• Experience working with APIs (REST, SOAP), including using Postman or Fiddler.
• Data handling experience, including RDBMS such as MS SQL.
• Technical and analytical skills, and experience with Windows server and client environments.
• Strong communication with customers and internal teams: listen carefully and check assumptions, ask good questions to confirm a customer's problem before helping solve it, and explain technical information clearly to people with varying levels of expertise.
• Methodical troubleshooting with strong attention to detail, including diagnosing problems and reproducing issues in a local environment.
• Ability to multitask, manage your time and switch between different tasks by priority.
• Comfort working as part of a distributed team and communicating with customers at every level.
• Ability to work with minimal guidance once trained.
• Excellent written and verbal English.
• Strong problem-solving skills and the ability to work under pressure.
• Preferred, not required: a bachelor's degree in information technology, computer engineering or a related field. Suitable, demonstrable professional experience will also be considered.
• Nice to have: programming experience (e.g. C),.NET framework, MS Azure cloud technologies or equivalent, and experience in the policing or criminal justice sector within an IT environment.

Conditions

Work from the Secure Room at the Hedge End office near Southampton, five days per week.

Reports to the Manager, Solutions Delivery. Requisition ID: 11900. Role type: individual.

Candidates must have lived in the UK for 5 years and be eligible to obtain NPPV3 and Security Clearance.