Senior Solutions Architect - US Remote

Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The North America Solutions Deployment and Integrations team delivers public safety applications to 911, Police, Fire, and EMS agencies. Products include Computer Aided Dispatch, Records Management Systems, Integration with Radio Systems, Call Handling equipment, Reporting applications, and Fire Station Alerting systems. The Solution Architect understands the core product being deployed and integrates and delivers interfaces within the larger customer’s enterprise network.

This is a remote position and candidates can live anywhere in the US.

The Solution Architect is the field engineer responsible for taking projects from Sales to Service including the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. The Solution Architect will own the project scope and the interfaces to be deployed. The Solution Architect works within a project team, has direct customer interaction, and collaborates closely with the project manager to ensure successful project completion within the constraints of Schedule, Scope, and Cost. The Solution Architect documents the project with standard required deliverables to communicate task status and completion. The Solution Architect works with customer requirements and the interface development team while continually striving for standardization and reuse. The candidate must demonstrate fundamental troubleshooting skills and work with minimal supervision.

Responsibilities

• Coordinates and implements customer installation activities in a time-sensitive manner.
• Elicits customer requirements and can communicate technical details in verbal and written form to all levels of organization.
• Understands Public Safety customer environments for product security and reliability.
• Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.
• General software and IP network debugging skills are critical. Must be a Problem solver.
• Installs, Integrates, Deploys, and Delivers defined solutions.
• Identifies product defects and monitors resolution from engineering to customer acceptance.
• Tracks billable hours for projects worked and completed.
• Train new team members as required for this position.
• Travel to customers as needed for this position.
• Preferred Skills:
• Great verbal and written commuication is preferred.
• The ability to present and train others on technical processes as the position requires.
• Public Safety experience is preferred.
• 4+ years of experience in the following areas: Systems Integration, Software Engineering, Product Development, System Test, System Support, or Information Technology.
• Windows Server 2019 or newer
• SQL Server 2019 or newer
• SQL scripting (T-SQL)
• Proficiency with XML, XPATH, Extensible Stylesheet Language Transformations (XSLT)
• Must be willing to learn on the job and be a team player
• Must be willing to travel as required for this position.
• Must have general networking knowledge for this position.
• Knowledge of packet capture tools, is preferred.
• Target Base Salary Range: $95,000 - $105,000 USD
• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• LI-JM3
• LI-REMOTE
• Basic Requirements
• Required Skills:
• High School diploma, Bachelor’s Degree in Engineering, General Studies, Information Systems, or Technology, plus working experience in one of the following areas: Systems Integration, Software Engineering, Systems Engineering, Product Development, Public Safety, Systems Test, or Systems Support.
• Must have 4+ years of experience working as an Engineer in an Engineering or Technology environment.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements
• Under 25%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes
• Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!