Senior Software Engineer (Senior ServiceNow Developer)

Description

The role is a Senior Software Engineer (Senior ServiceNow Developer) position in the company's Polish team, delivering solutions for clients.

The company is a large European technology firm offering consulting, digital services and software development, active in close to 30 countries and employing more than 55,000 people.

The Polish branch runs from Katowice as the Global Delivery Center, has done so since 2007, and now employs about 1,000 specialists.

Digital Platform Services covers cloud, operating systems, virtualization, databases, backup, storage, networking and security, with first-line support in French, English, Italian, Spanish, Portuguese and German.

Application Services covers software development, data engineering, testing, CRM, ITSM and ERP integrations, and application management for clients in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Responsibilities

• Build and improve ServiceNow solutions across implementation, enhancement and optimisation projects.
• Turn business requirements into scalable ServiceNow designs, mainly within ITSM.
• Design, configure and build on the platform, including workflows, integrations, catalog items, business rules, script includes and other custom components.
• Deliver new features and changes that meet business and technical needs.
• Investigate complex faults, find root causes and put lasting fixes in place.
• Review and refactor custom code for performance, maintainability and ServiceNow best practice.
• Handle platform upgrades, patches and releases, including testing and validation.
• Monitor integrations and APIs so the platform keeps running reliably.
• Keep technical documentation current for configurations, integrations and custom work.
• Work with stakeholders, consultants and Agile teams to deliver high-quality solutions.
• Propose and carry out ongoing improvements to platform function, performance and user experience.

Requirements

• Several years of hands-on ServiceNow development, ideally 4-5 years.
• Good working knowledge of ITSM and the wider ServiceNow platform.
• Practical experience with CMDB, CI classes, relationships and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets, Transform Maps and scripting.
• Good scripting skills in Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer and similar tools.
• Data modelling skills and the ability to turn functional or data requirements into ServiceNow configuration.
• Ability to analyse existing solutions, troubleshoot issues and independently make moderate-complexity changes.
• Experience with upgrades, maintenance and day-to-day change to ServiceNow ITSM processes.
• Advantage, not required: experience with Discovery, IRE, CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation.
• Must have: strong problem-solving and analytical skills.
• Must have: fluent English at B2/C1 level.
• Must have: strong communication skills for working across cross-functional teams.
• Must have: proactive and detail-oriented.
• Must have: the ability to document processes and share knowledge well.
• Must have: openness to occasional business trips abroad and visits to the Katowice office.

Conditions

Under a UoP employment contract, pay is 12,000-16,000 PLN gross per month.

Under B2B, pay is 100-140 PLN per hour net plus VAT.

The full salary range and its additional components are shared in the first recruitment stage.

Cooperation is open only to people based in Poland who hold EU citizenship.

Recruitment has two stages: a phone call with a recruiter of up to 30 minutes, then a one-hour Teams interview with general and technical questions.

The company works against all forms of discrimination and aims for an inclusive workplace.

Benefits

• UoP: Luxmed and Medicover Sport.
• UoP: Worksmile, educational platforms and a language-learning platform.
• UoP: referral bonus, copyrights and life insurance.
• UoP: company-paid certifications and conferences.
• UoP: Tech Lunches and access to internal communities.
• UoP: local kindergarten.
• B2B: Tech Lunches, Worksmile and access to the communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud).
• Also: free parking, fresh fruit and workation.