Senior Reliability Engineer - Veza

Description

The company is building the next generation identity security platform for the multi-cloud era.

This is a staff-level site reliability role that leads critical infrastructure work across the organization and shapes how the team operates.

The team includes engineers who previously worked at large technology companies.

Responsibilities

• Lead reliability and infrastructure projects that span several teams, with a high degree of independence.
• Work through unclear problems and ship solutions on tight schedules.
• Design and roll out scalable solutions for Cloud Prem and SaaS customers.
• Set SRE practices across the organization and push technical improvements forward.
• Handle critical incidents, run root cause analysis, and put lasting fixes in place.
• Build automation that cuts manual operational work.
• Take part in the on-call rotation and make sure incidents are handed off and documented well.
• Lead infrastructure work that supports compliance, partnering with Security on control implementation in cloud environments.
• Align reliability goals with Engineering, Product, and Customer Success priorities.
• Explain complex technical topics clearly to both technical and non-technical audiences, including executives.
• Shape technical decisions across teams and win agreement on new tools, processes, and architecture patterns.
• Provide tier 2 and tier 3 support to enterprise customers on complex issues.
• Work with customer technical teams on deployment, configuration, and integration problems.
• Onboard customers technically and advise them on platform architecture and best practices.
• Write customer documentation, troubleshooting guides, and runbooks.
• Lead customer calls as a trusted technical advisor.
• Mentor SRE and engineering colleagues to grow their technical skills.
• Encourage a culture focused on reliability, operational excellence, and continuous improvement.

Requirements

• US citizenship is required. The role requires or may require a federal security clearance.
• A BS in Computer Science or a related field, or equivalent practical experience.
• 7+ years in site reliability, DevOps, or infrastructure engineering.
• A record of leading large, cross-team infrastructure projects from start to production.
• A history of working independently on unclear projects with tight deadlines.
• Hands-on work with major compliance frameworks such as SOC 1/2, ISO 27001, and FedRAMP Moderate/High, including automating controls and collecting continuous audit evidence.
• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation.
• Expert-level skill with Kubernetes, Helm, Linux, and Terraform.
• Strong experience with GitOps, distributed version control, and CI/CD pipelines.
• Working knowledge of monitoring tools such as Prometheus, Grafana, and DataDog.
• Strong scripting and programming skills in Python, Go, and Bash, including the ability to read code.
• A deep understanding of distributed systems, microservices, and reliability patterns.
• Experience with compliance-as-code and automated compliance scanning and remediation.
• Experience with Bazel and CueLang is a plus.
• Clear communication of complex technical ideas to varied audiences.
• A track record of driving technical change across organizational boundaries.
• Several complex projects delivered under tight deadlines.
• A customer-focused approach, with patience and empathy.
• Comfort working without perfect information and in ambiguous environments.
• A hands-on, can-do attitude with a bias for action.
• Low ego, high curiosity, and strong ownership of your work.
• Comfort managing ambiguity in regulated environments and compliance requirements.
• Ability to work across time zones.

Conditions

US citizenship is required.

Work persona (flexible, remote, or required in office) is assigned based on the nature of the work and the assigned work location.

To confirm work persona eligibility, the company may check the distance between your primary residence and the nearest office using a third-party service.

Base pay is $114,700 to $195,000 for positions in this location. Individual pay depends on qualifications, skill level, competencies, and work location, and the base shown is a guideline. Compensation depends on the geographic location of the role and may change with work location.

Benefits

• Equity when applicable.
• Variable or incentive compensation.
• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.