Senior Program & Project Manager

Description

The role sits in the Deal Velocity organization and provides Tier I and Tier II operational support to regional Pricing & Contract Management (PCM) analysts and managers.

You will help PCM teams build special pricing solutions, resolve complex pricing and contract term requests, and represent PCM on special projects so they match corporate goals.

The company sells wireline products and runs a quote-to-invoice platform, and the team works across product, IT, pricing, finance, legal, marketing and regulatory groups.

Responsibilities

• Policy and governance: write and roll out global policies for PCM analysts covering new pricing, product changes, promotions and financial guidelines.
• Policy and governance: represent PCM in each wireline product launch and on cross-functional process teams, making sure PCM's impact and alignment come first.
• Policy and governance: work often with marketing, legal, finance, regulatory and operations teams.
• Support: own the PCM analyst ticket queue and drive IT to resolve user-impacting issues quickly.
• Support: handle daily problems that the PCM user community raises on your assigned initiatives.
• Support: cut ticket volume through user education and system improvements.
• Support: give input on complex deals by working with PCM on deal strategy.
• Support: help fix pricing-related billing problems.
• Systems and testing: represent the pricing area of the quoting, ordering, contracting and invoicing platform when choosing and delivering strategic initiatives, including writing business requirements that make work faster for end users and analysts.
• Systems and testing: work on your own with product, IT, pricing and finance stakeholders so their decisions improve PCM workflows.
• Systems and testing: write thorough test cases, run user acceptance testing, and confirm the quote-to-order systems give end users a smooth experience.
• Tools and rates: build and maintain product-level profitability models and efficiency tools for PCM.
• Tools and rates: act as the subject matter expert for specific products, supporting marketing and pricing on new rates, pricing floors and promotions that comply with corporate strategy and regulations.
• Training and knowledge: create and deliver global PCM training, communications and enablement materials for new products, tools and pricing programs.
• Training and knowledge: design the monthly PCM Newsletter and maintain the PCM ServiceNow knowledge base.

Requirements

• A bachelor's degree or 4+ years of work experience.
• 6+ years of relevant experience, which can come from work, military service or specialized training, or a mix of these.
• 6+ years managing special pricing arrangements and custom customer agreements.
• Strong knowledge of standard wireline products, custom product pricing, and the deal lifecycle from presale through invoicing.
• Skill in profit and loss modeling, cash flow analysis and financial analysis, plus experience writing and reviewing business requirements for pricing, billing and contracting tools.
• Proficiency in Google Workspace and Microsoft Office, and hands-on ServiceNow experience.
• Even better if you have: a bachelor's degree in Finance, Economics, Business, or equivalent experience.
• Even better if you have: a proven record of making sound business decisions quickly under pressure, with a focus on quality and process efficiency.
• Even better if you have: strong organizational, communication, presentation and interpersonal skills, and the ability to build relationships.

Conditions

This is a hybrid role with a set work location: you work from home and go into the office at least 3 days per week, as your manager sets it. You must follow hybrid work policies.

The scheduled work week is 40 hours.

Pay depends on location and on the job-related skills and experience you confirm. This is an incentive-based role with potential to earn more. For part-time roles, pay is adjusted to the hours worked.

Annual base salary for a full-time role in the listed location(s): $98,500.00 to $188,000.00.

Annual base salary for a full-time role in the Illinois location(s): $108,000.00 to $188,000.00.

Annual base salary for a full-time role in the New York location(s): $108,000.00 to $188,000.00.

Benefits

• Health and wellness options: medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
• A matched 401(k) savings plan.
• Up to 8 paid company holidays and up to 6 personal days each year.
• Paid parental leave, adoption assistance and tuition assistance.
• New hires receive up to 15 days of vacation per year, and this grows with service.
• Depending on the role, premium pay such as overtime, shift differential, holiday pay and allowances.
• Part-time staff may get some of these benefits, depending on their individual circumstances.