Senior Program Manager - Southeast Region

Description

The company builds and connects technologies that help protect people, property and places, with the aim of making communities, schools, hospitals, businesses and nations safer.

The role sits in the deployment and integration group, which delivers Command Center projects to public safety customers. These include large statewide, regional and major municipal public safety applications such as CAD, mobile, records management, crime analysis and jail systems, along with video, emergency call handling and Next Gen 911 solutions, asset management, and other Command Center applications.

The work supports firefighters, police officers, utility workers and first responders in high-stakes situations.

Responsibilities

• Lead large programs, or parts of very complex programs, with a value up to $10M.
• Direct and coordinate the work of project teams.
• Manage other project managers or technical staff who support program goals as direct reports. People management experience is required.
• Supervise other disciplines or technologies within a project when needed.
• Serve as the main contact for internal teams and communicate directly with key customer stakeholders and relevant senior stakeholders.
• Take part in sales discussions on overall project strategy to help grow revenue.
• Run needs assessments and gather requirements.
• Define and build program scope, objectives, detailed plans, budgets and metrics for large projects or complex project segments.
• Manage projects from start to finish, or through transition, tracking and evaluating performance.
• Keep programs on plan, meeting quality metrics and budgets.
• Identify and reduce risks by building and carrying out mitigation plans.
• Recommend corrective actions and put changes in place.
• Source internal and external resources and assign staff with the skills each project needs.
• Manage vendor relationships, including difficult ones.
• Lead moderately complex communications or negotiations with internal or external clients.
• Contribute to proposals, statements of work, specifications and cost estimates when asked.
• Find and deliver program improvements and process changes.
• Hold project reviews throughout the project lifecycle.
• Build a motivated team, drawing on support, engineering, other systems integration staff and other departments as needed.
• Capture lessons learned throughout the project.
• Apply best-practice project management methods to make projects as effective as possible.
• Allocate all necessary resources so projects meet financial and customer satisfaction goals.

Requirements

• High school diploma, associate's degree, or bachelor's degree in business, communications, engineering, economics, finance, IT, management or technology.
• 5+ years of public safety, project management or program management experience, including complex deployments or software application deployments for state and local public safety government agencies.
• Ability to obtain a background clearance required by government customers.
• Preferred: prior people management experience.
• Preferred: remote position based in the United States.
• Preferred: willingness to travel 75%.
• Preferred: skill with Microsoft Project and similar tools for project scheduling.
• Preferred: experience with project risk assessment and risk mitigation strategies.
• Preferred: self-motivated team player who works well with general guidance toward objectives.
• Preferred: strong interpersonal communication, presentation and negotiation skills.
• Preferred: PMP certification.

Conditions

Target base salary range is $125,000 to $135,000 USD. Pay varies by job-related knowledge, skills and experience, and the actual offer depends on the individual candidate.

Travel is required at 50% to 75%.

The position is remote, based in the United States.

No relocation is provided.

This is an experienced-level role.

Equal opportunity and pay transparency statement: pay is set in line with company values and applicable law.

Benefits

• Incentive bonus plans.
• Medical, dental and vision coverage.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental and family leave.
• Referral payment plan.
• Additional benefits are also available.