Senior Product Manager

Description

Construction, engineering and other project-driven industries depend on their people, skills and operational resources. Organisations have to balance productivity, compliance, utilisation and cost while making sure the right resources are in the right place at the right time.

The company is hiring a senior product manager to help shape strategy, discovery and delivery for its operational workforce and resource management solutions, serving Construction & Engineering and adjacent industries.

You will take product initiatives from early discovery through to adoption. That means working with customers, engineers, designers and industry specialists to test opportunities, build business cases and deliver results that can be measured.

The role is based in the United Kingdom with a global scope covering North America, Europe and APMJA. You will work with customers, partners and internal teams to find opportunities, confirm needs and deliver solutions that add measurable business value.

The role calls for strong product leadership and strategic thinking, along with genuine interest in using AI, automation and emerging technologies on complex workforce and operational problems.

Responsibilities

• Help set product strategy and shape roadmaps for assigned product areas and investments.
• Turn customer needs, market trends and industry insight into focused investment choices.
• Weigh customer value, commercial opportunity and the long-term evolution of the platform against each other.
• Deliver measurable outcomes for customers and the business.
• Talk directly with customers to learn their challenges, priorities and desired outcomes.
• Build trusted relationships with customers, partners and industry experts.
• Test opportunities before any investment decision is made.
• Set up design partners and lighthouse customers to support discovery and adoption.
• Convert customer problems into product outcomes, experiences and success measures.
• Lead prototyping, validation and repeated rounds of discovery.
• Work closely with engineering and design teams.
• Use AI to speed up discovery, innovation and product definition.
• Build evidence-based investment cases.
• Own initiatives from discovery through to adoption.
• Support positioning, launch and customer engagement.
• Track success through adoption, customer results and business impact.
• Promote an AI-first approach, looking for ways automation, intelligence and agentic experiences could change workforce-heavy industries.
• Find ways to simplify work with intelligent automation.
• Explore new interaction models and user experiences.
• Make sure AI-enabled capabilities deliver outcomes that are trusted and measurable.
• Work with customers to shape the next generation of workforce experiences on the company Cloud.
• Put customers first and focus on problems worth solving.
• Favour impact over feature output, while keeping commercial growth in view.
• Understand operational and project-driven organisations.
• Bring curiosity about AI and new technology.
• Collaborate across product, engineering, design and go-to-market teams.
• Be comfortable with data, integrations, platforms and AI in technical discussions.
• Bring clarity to complex, uncertain challenges.
• Stay hands-on in discovery, validation and customer conversations.
• Help raise the standard of product management across the team.

Requirements

• Product management experience delivering SaaS, workforce management, resource management, field service or enterprise software.
• Experience contributing to product strategy, roadmaps, discovery, delivery and adoption.
• Experience with workforce planning, scheduling, time and attendance, resource management, labour compliance, payroll integration or workforce analytics.
• Understanding of operationally intensive industries such as Construction & Engineering, Energy, Utilities, Manufacturing, Telecommunications or Field Service.
• Experience working with global customers.
• Strong communication, stakeholder management and customer engagement skills.
• Experience working closely with engineering and design teams.
• Fluent English and willingness to travel internationally.
• Desirable: experience with workforce management, resource planning, scheduling, payroll, HCM or operational workforce solutions.
• Desirable: experience in construction, engineering, energy, utilities, manufacturing or other project-centric industries.
• Desirable: understanding of workforce productivity, compliance, payroll and workforce analytics.
• Desirable: experience building AI-enabled enterprise software products.
• Desirable: familiarity with AI, automation and agentic experiences.
• Desirable: experience modernising enterprise SaaS products.
• Desirable: exposure to business case development, pricing, monetisation or product P&L ownership.
• Desirable: experience setting up design partner or customer co-innovation programmes.
• Desirable: degree or equivalent experience in business, engineering, computer science or a related discipline.
• Recent, hands-on experience owning a workforce, resource or crew scheduling product (such as shift scheduling, time and attendance, capacity planning or absence management) as a real Product Manager or Product Owner. Business Analyst, Programme Manager or delivery lead roles working to someone else's requirements do not count.
• If your closest match is a short stint, or is more than a few years old, this role is probably not a good fit.

Conditions

Based in the United Kingdom, with a global remit across North America, Europe and APMJA.

Hybrid working is offered.