Senior Product Designer

Description

The company is a digital financial services business offering point-of-sale credit and digital payments, connecting millions of customers with tens of thousands of merchants across Australia and the US.

You will design the experiences customers use to manage money and pay, aiming for them to feel simple, intuitive and human.

You will work as an individual contributor with Product, Engineering, Data and Design, guiding both the customer experience and the direction of the products behind it.

The company is listed on the ASX and is looking for people who can take complex challenges from early discovery through to delivery and ongoing improvement.

Responsibilities

• Own design for a product area from start to finish: framing customer problems, discovery, delivery, measurement and continuous improvement.
• Hold a high bar for accessible interaction and visual design on native mobile and web, moving work from early prototypes to production-ready experiences.
• Use customer research, product data and experiments to learn what customers need, shape product strategy and define success.
• Apply systems thinking to streamline complicated financial journeys, including how the experience connects to technology, operations, policy and risk.
• Work with Product, Engineering, Data, Marketing and Risk to balance customer needs, business priorities and technical feasibility.
• Run workshops and design critiques, and communicate clearly so different audiences stay aligned.
• Help develop the design system, principles and experience standards, building reusable patterns that raise quality and consistency.
• Explore AI-enabled experiences and new interaction patterns, and spot where AI and intelligent automation could add real value for customers, sharing what you learn through critique, mentoring and knowledge sharing.

Requirements

• The company's most important criterion is that you fit its four values and want to learn and grow. You are still encouraged to apply if you meet only some of the desirable attributes below.
• Desirable: 5+ years designing complex, customer-facing digital products in fintech, payments, technology or another high-scale or regulated setting.
• Desirable: strong interaction and visual design across native mobile and web, shown in a portfolio, with product thinking, accessibility and close attention to detail.
• Desirable: confidence using customer research, usability testing, experimentation and product data to shape decisions.
• Desirable: strong systems thinking and experience simplifying journeys, services, workflows and their dependencies.
• Desirable: clear storytelling, facilitation and stakeholder management, building alignment and partnering closely with Product and Engineering through delivery.
• Desirable: solid working knowledge of Figma and prototyping, plus experience contributing to scalable design systems.
• Desirable: hands-on use of AI-assisted tools for exploration, prototyping or research synthesis, and curiosity about how new technology can improve design quality and pace.
• Desirable: good judgement, the ability to work independently, handle ambiguity and respond constructively to evidence and feedback.
• Desirable: a mindset open to AI and new tools, with a drive to adapt, learn and grow.
• Desirable: an ability to identify and manage risk. Everyone at the company acts as a leader, whether managing people or not, and risk management is part of every role.
• Desirable: the four values, Customer First, Own It, Stronger Together and Change the Game, built into how you work.

Conditions

Hybrid role, working from the Sydney office.

The company is an equal opportunity employer that welcomes people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities and veteran status, and asks you to flag any adjustments you need during recruitment.

Benefits

• Paid leave: 25 days a year, including birthday leave and quarterly wellbeing days.
• Paid parental leave: 16 weeks for primary carers and 4 weeks for supporting carers.
• Family support policies, including miscarriage bereavement leave and domestic violence leave.
• Mental health and wellness support: a $299 annual wellbeing allowance, free access to the Sonder EAP service for you and family members, discounted private health insurance, and discounted fitness sessions through ClassPass.
• 2 days a year of paid time off for volunteering.
• Access to the Flare Benefits Hub and Novated Leasing for savings on lifestyle, essentials and wellbeing.
• Fee-free company products and discounts with merchant partners.
• Team social events, offices, a free breakfast every day and free lunch every week.