Senior Principal Solution Architect, Security and Risk

Description

You are a functional and technical expert who advises customers on putting the company's Security and Risk solutions in place according to leading practices, helping them reach their business outcomes faster while you help grow the practice.

You focus on the customer challenges that matter most. You support sales cycles, work directly with customers and partners, and bring customer needs back to the company's Product Management, Customer & Partner Excellence, and Training & Certification teams.

You bring architectural guidance, industry business knowledge, deep product expertise, new ideas, and accumulated know-how to customers and partners.

Responsibilities

• Design and deliver Security and Risk solutions with a technical architecture built to last, following the company's technical standards and leading practices.
• Run pre-sales work: sales presentations, solutioning and scoping workshops, and SOWs with clear deliverables and effort estimates. Define scope, flag triggers for change orders, and size engagements with Services Account Executives and Sales.
• Serve as a lead member of the engagement team, connecting Security and Risk workflow applications to the customer's technology environment and advising on governance practices.
• Brief senior leaders, including CXOs, on the implementation roadmap and change management.
• Work with the Platform Architect team to identify platform risks in customer environments before they become problems.
• Act as practice director on priority Security and Risk accounts by leading delivery teams, giving oversight and technical direction, and making sure delivery standards are met.
• Design solutions for common customer use cases and publish them to Solution Consultants, the Customer Community, and other audiences.
• Build productive relationships with Security and Risk product owners and stakeholders to spread awareness of capabilities and roadmaps.
• Host office hours, presentations, webinars, and learning sessions for advisory, delivery, and GTM staff, showing customer use cases and results.
• Improve delivery and engagement materials alongside the Customer & Partner Excellence team.
• Coach and mentor the company's delivery team and partner ecosystem.
• Create documentation and service offerings that promote the company's services.
• Work across other Risk and Security areas as needed to meet utilization targets.
• Travel up to 20% per year, depending on customer needs and internal meetings.

Requirements

• You have 12+ years in a professional services organization, or equivalent education and experience.
• You have 8+ years of consulting and/or configuration work on complex technologies, including integrations and portals.
• You have 5+ years implementing Security and Risk solutions on the company's platform.
• You have strong experience with TPRM, USEM, VR, SIR, IRM (RC, TPRM, BCM), OpsRes, and AI Control Tower.
• You understand the risk and security regulatory landscape well, including standards such as FFIEC, DORA, OpsRes, SEC, OCC, and SOX.
• You have working knowledge of NIST CSF and other industry-specific frameworks.
• You have experience across domains such as asset management, service management, CMDB, and Risk and Security, including ITOM modules such as Event Management, Discovery, CMDB, and Service Graph Connectors.
• You have a strong grasp of Now Assist, RaptorDB, and Vault ZTA.
• You have worked on cross-functional solutions and architecture in large, heavily regulated enterprises such as FSI and HCLS.
• You have applied AI to work processes, decision-making, or problem-solving, such as AI-powered tools, workflow automation, AI-driven insights, or AI's effect on your function or industry.
• You can influence and advise senior leaders in a matrixed organization by identifying needs and presenting options with pros, cons, and risks. You offer thought leadership to sponsors and stakeholders.
• You put the customer first, go the extra mile, and remove barriers to their success.
• You can work with technical and non-technical customers, gather requirements, analyze information, and design complete solutions.
• You can produce visually rich concept design documents for readers with varied business and technical backgrounds.
• You have presented solutions and won customer agreement on designs.
• You build trust and engage audiences, whether remote or in person.
• You explain complex ideas through visuals and models, including wireframes, workflows, and diagrams.
• You are comfortable running projects on your own and driving complex issues to resolution.
• You work well with others.
• You have breadth across leading software platforms.
• You enjoy learning new technologies and working on projects that stretch what the platform can do.
• Certifications: required on Day 1 are CIS-RC, CIS-VR, and CSA. Required by Day 90 are CIS-TPRM, CIS-SIR, and Certified Application Developer (CAD). Preferred on Day 1, or achieved within the first 365 days, is Certified Technical Architect (CTA). Working proficiency in CMDB Fundamentals is required within 90 days.

Conditions

Base pay is $150,000 - $262,000 plus equity (when applicable), variable or incentive compensation, and benefits, for positions in this location. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure. The base pay shown is a guideline, and total compensation varies with qualifications, skill level, competencies, and work location. Pay depends on the geographic location of the role and may change with work location.

Work persona is flexible, remote, or required in office, based on the nature of the work and your assigned location. The company may use a third-party service to check the distance between your home and the nearest office.

You will travel up to 20% per year.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan and family leave programs.