Advisory Presales Solution Consultant, CRM Solutions

Description

The Presales Solution Consultant is a technical consultant with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory.

As Presales Solution Consultant for our CRM business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial. You will be the product expert that conveys value to address customers’ business issues.

What you get to do in this role:

Support solution sales as a technical and domain expert of a client-facing sales team

Help develop and contribute to sales campaigns focused on the full customer lifecycle

Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform

Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs

Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues

Configure demonstration environments to address customer requirements and business issues

Deliver product demonstrations to customers and products, in person, and through WebEx

Provide feedback to product management about product enhancements that can address customer needs and drive additional business value

Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members

Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.

Communicate with both business and technical decision makers

Responding to Request for Information/Proposal documents

Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc…

Act as the ServiceNow subject matter expert at executive briefings / marketing events

Requirements

• To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry
• Experience working on complex deals with Enterprise customers in a matrix team.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Pitch perfect communication, writing and presenting skills
• Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level
• Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
• Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
• Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
• Organized and detail-oriented
• A high degree of passion, energy and drive
• Willingness to travel as necessary
• Additional Information
• Work Personas
• We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .